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Service Design Sprint

Empathy based design to deliver lasting value, customer loyalty and satisfaction.

In rapid cycles, design a customer focused service made of connected set of experiences. They encompass brand, products and content. Together, our Service Design Sprints will deliver streamlined experiences and the confidence in what makes your service offering a relevant, consistent, and enjoyable experience.

Akendi service design sprint

Experiences defined

  • Service design that reduces friction at each experience point.
  • Service experiences that thoroughly support how users interact with you.
  • Adapted 1 and 2-week sprints that give your team accelerated design cycles.

Ready for a free consultation?

+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • A collaborative service design sprint approach that ensures a focus on the critical experiences.
  • A tailored service design sprint that works well with your design teams.
  • Better service design opportunities that will engage customers with your brand through experiences that minimize friction.
Akendi

How we do it

  • Plan, envion and map the service design challenges: discover key business, customer and user needs, capture the known service experience journeys, and leverage empathy to keep the customer front and center.
  • Explore service experiences opportunities while using diverging and converging design techniques and rapid prototyping to discover critical opportunities for success.
  • Work together to prioritize the options while keeping a balance between business and customer goals. Land on a promising list of experience options that will provide a real step forward.
  • Bring it all together through first-hand observation of your customers and users as they interact with the most promising experiences. Advance with key insights and practical designs.
Akendi service design sprint company Akendi service design sprint consultants Akendi service design sprint firm

What you get

With our evidence-based, human-oriented approach to service design sprints, you will get:

With our evidence-based, human-oriented approach to service design sprints, you will get:

  • A collaborative service design sprint approach that ensures a focus on the critical experiences.
  • A tailored service design sprint that works well with your design teams.
  • Better service design opportunities that will engage customers with your brand through experiences that minimize friction.

Learn more?

Download and share with your team.

Explore more experience design

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Akendi product design sprintDesign
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Akendi prototyping sprintPrototyping
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Learn more?

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Clients we've helped with experience design

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Clients we've helped with Experience Design

Telecom

ARM

Blackberry

BT

Clear-Com

EE

Fido

Gamma

Koodo

Ooredoo

Rogers

Saudi Telecom

Telecom Italia Group

Telus

Finance & Insurance

Aviva

Blueshore Financial

CIBC

Credit Suisse

Cybersource - VISA

Insurance Institute of Canada

Interac

Lending Stream

Nester

RBC

Riyad Bank

Royal Bank of Scotland

Worldbank

Government & Public Service

City of Edmonton

Dwr Cymru - Welsh Water

Government of Canada

HM Revenue & Customs

University of Toronto

The Cabinet Office

Healthcare

Astra Zeneca

Ecobee

Eliza

GSK

Health Canada

Humanware

MedAvail

MyMeds&Me

NHS

Nuance

Ontario Medical Association

Roche

Siemens

XSensor


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

Let’s Chat

About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.