Customer Journey Mapping Sprint Services

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Agile UX Customer Journey Mapping Sprint

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Customer Journey Mapping Sprint

Capture what your customers do and think as they engage with the experience.

It can be a challenging to really understand how a customer thinks, behaves, and feels while onboarding and using your products, especially if the customer journey includes many interconnected but spread out customer experiences. We use journey mapping sprints with the latest research methods to give you precisely that insight!

Akendi customer journey mapping sprint research

experience strategy

  • What behaviour do customers have when they engage with us?
  • What is the real customer experience with our end-to-end product journey?
  • How do our own business goals align with the actual customer experience?

Ready for a free consultation?

+1 416.855.3367 (CAN)
+44 (0)1223 853907 (UK)

contact@akendi.com

What you get

  • Rich learning sprints through our interactive workshops, analysis and focused conversations.
  • A customized visualization of the customers actual experience, their various journeys and pathways, to share throughout your organization.
  • Clarity on who your customers are, how they think, and what they need to achieve their goals.
  • Validation of assumptions about customers, and insights into ways you can surprise and delight them with your experience.
Akendi

How we do it

  • We begin with collaborative sessions with your stakeholders to capture in-house knowledge about your product experience and customers.
  • We will learn from the current customer engagement through research methods including interviews, shadowing, mystery shopping, and other contextual and ethnographic research techniques.
  • In our rapid 2-day to 2-week journey mapping sprints, we will analyze the findings and inform our actionable customer journeys that empower you to intentionally design and optimize the customer experience.
  • Through customer experience journey mapping, we capture and visualize the key journeys that customers segments take as they interact and onboard with you.
Akendi customer journey mapping sprints Akendi customer journey mapping research sprint Akendi customer journey map research sprint

What you get

With our deep expertise in journey mapping research sprints, we will hit the ground running with an established process and tools. You will get:

With our deep expertise in journey mapping research sprints, we will hit the ground running with an established process and tools. You will get:

  • Rich learning sprints through our interactive workshops, analysis and focused conversations.
  • A customized visualization of the customers actual experience, their various journeys and pathways, to share throughout your organization.
  • Clarity on who your customers are, how they think, and what they need to achieve their goals.
  • Validation of assumptions about customers, and insights into ways you can surprise and delight them with your experience.

Almost ready?

Download and share this sheet with your team…

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Almost ready?

Download and share this sheet with your team…


Clients we've helped with experience research

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Clients we've helped with Experience Research

Telecom

ARM

Blackberry

BT

Clear-Com

EE

Fido

Gamma

Koodo

Ooredoo

Rogers

Saudi Telecom

Telecom Italia Group

Telus

Finance & Insurance

Aviva

Blueshore Financial

CIBC

Credit Suisse

Cybersource - VISA

Insurance Institute of Canada

Interac

Lending Stream

Nester

RBC

Riyad Bank

Royal Bank of Scotland

Worldbank

Government & Public Service

City of Edmonton

Dwr Cymru - Welsh Water

Government of Canada

HM Revenue & Customs

University of Toronto

The Cabinet Office

Healthcare

Astra Zeneca

Ecobee

Eliza

GSK

Health Canada

Humanware

MedAvail

MyMeds&Me

NHS

Nuance

Ontario Medical Association

Roche

Siemens

XSensor


Our approach
Our Experience Thinking process underpins every project we undertake. It recognizes users and stakeholders as critical contributors to the design cycle. The result is powerful insights and intuitive design solutions that meet real users' and customers' needs.
Learn more about our process

How can we help you?

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About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.