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Maximizing Member Engagement
May 18 2016

Maximizing Member Engagement

Ottawa, Canada/ As your organization adapts to changing member attitudes and demographics, getting your members more engaged is critical to long-term success. But in today’s digital world, defining, measuring and maximizing member engagement can be challenging. On May 18th, join us for a special breakfast event on the topic of member engagement, featuring a panel of industry experts from Welch, Stratford Managers, Akendi, and NetFore Systems. Our panelists will lead an in-depth and interactive discussion offering their own unique perspectives on the best strategies for delivering programs and services that members want, and creating experiences that will cultivate loyalty.
Our panel will explore:
> The building blocks of engaging the connected member and the leadership capabilities required to succeed in the digital economy
> An approach to leveraging member and user experiences to understand and focus digital and physical strategies and create remarkable experiences
> The importance of adopting the right tools and processes to benefit from the substantial quantities of data that organizations now collect.

8:00 - 8:30 AM: Registration and Networking
8:30 - 9:30 AM: Continental Breakfast and Panel Discussion
9:30 - 10:00 AM: Networking

Our Panelists:
• Hosted by: Bryden McMaster, Manager, Welch LLP
• Moderator: Rene van Diepen, VP Consulting and Practice Lead, Stratford Managers Corporation
• Isabelle Perreault, VP Digital Transformation, Stratford Managers Corporation
• Shaun Illingworth, Partner, Managing Director, Akendi
• Ken Workun, CEO, NetFore Systems

We hope you’ll join us for this special event. Register today! RSVP!

November 17 2015

Innovate in Canada Panel Discussion WUD 2015

Ottawa, Canada/ Innovation is viewed as a vital ingredient for helping Canada become more productive and positioning us to compete on the world stage. Our economic health relies heavily on and is greatly affected by movements in the prices of natural resources. Faced with recent declining prices for these resources, businesses have had to make tough decisions regarding the allocation of labour and capital. Can innovation help our country become more productive? CapCHI has reached out to Shaun Illingworth of Akendi and a few local experts to explore the topic of innovation and how it can impact our economy in this World Usability Day 2015 panel discussion.

September 25 2015

IoT613: Internet of Things Conference

Ottawa, Canada/ IoT613 was a two-day conference in Ottawa dedicated to the Internet of Things. A unique collaboration between the UX and maker communities, this hands-on, explorative conference examined how IoT will shape the future of our daily lives, businesses and governments. Discover the next big wave in connected communication and learn about UX considerations, design challenges, and the transformative technology that will make it happen. While there, come say Hi at the Akendi booth for special offers and freebies! Visit to learn more & register.

November 05 2014

RGD Studio Open Doors Designthinkers

Toronto, Canada/Akendi will participate in the Studio Open Doors welcoming curious designers, UXers, and the like to see where we work and what it’s like to be part of the Akendi team. Learn more at the RGD website.

October 01 2014

Return on Experience

Toronto, Canada/Join Lisa Min, Senior Experience Architect at Akendi, as she hosts ‘Return on Experience: Using experience maps to extend the WOW’. This 1-hour webinar looks at the business case of experience mapping – what an organisation will gain, what it involves, what to expect. To learn more or register, click here.

June 19 2014

Designing The UX of Sound

Toronto, Canada/Akendi hosted a live event in the Toronto office featuring presentations by Akendi Experience Architects Dan Iaboni and Patrick Noonan. This event was exclusively for the Mobile UX group and offered an evening of fun, food, innovation, and user experience!

April 08 2014

Augmented Reality

Toronto, Canada/An excellent introductory look at innovating in Augmented Reality. Senior Experience Architect, Dan Iaboni, leads this information session and helps you prepare for a future with augmented reality.

View it now at no cost
October 30 2013

User Personas & User Groups

Ottawa, Canada/ A no-cost video on User Groups and Personas. Dominira Saul, our Chief Experience Architect, will explore best practices and applications and shares foundational knowledge that could make all the difference in your strategy and design. This video is recommended for audiences at beginner to intermediate levels in UX, or those who are interested in learning more details on the user group and persona section of the UX process. In this video you will learn:
Why personas need to be research based, Marketing personas vs. UX personas. How personas should be used.

View our No Cost Video
September 26 2013

Social Media in the Conversation Lifecycle

Toronto, Canada/ Social media is not an isolated event, nor is it the sole avenue in facilitating a conversation. This presentation will look at how social media is a strategic element in the conversation lifecycle and when used effectively can offer valuable insight at varying states of development (product or service). Attendees will gain practical tips on using social media and other channels to improve their organisation’s overall conversation (how to involve them, when to involve them, why to involve them). Attendees will also gain insight into where in the lifecycle social media could be most effective. This presentation will use feedback and examples from Twitter-posted questions and will encourage attendees, registrants, and non-registrants to participate in the Twitter questions. Questions will be projected from our physical office to reach passersby and tweak an interest in the conversation.

VENUE INFORMATION: Akendi’s Toronto office (30 Duncan Street, Suite 203) will host approximately 45 guests to attend the event in-person. It will be a seated presentation, classroom style. We will also stream the event on our website as we have an office location in London, UK and they would like to participate as well.

Thursday September 26, 2013 11.00 am to 12.00 pm
Akendi 30 Duncan Street, Suite 203, Toronto, Ontario.

Download the Worksheet
September 19 2013

Designing Responsively

Toronto, Canada/ Join Tedde van Gelderen for a thorough examination of the elements and misconceptions of designing responsively. Akendi hosts a live webinar that looks into responsive design and the role of UX.

View our Free Video
July 17 2013

Decoding UX

Cambridge, UK/ We all want great results. But how can we ensure a better result the first time around? Join us for a free 45-min webinar and find out why every company should take UX seriously to stand head and shoulders above the rest. This is an introductory video intended for audiences with little or no familiarity to user experience design. It will cover some foundation concepts and introduce viewers to some key best practices. In this video you will learn: What a 'user experience' involves, The difference between a user and customer, The four qualities that must be present and considered, How to integrate User Experience Thinking into your organisation.

View our Free Video
March 8 2013

HeadStart Studio Open Doors by RGD Ontario

Toronto, Canada/ Akendi will be one of the Top Toronto creative studios to welcome you for a studio open house. Check out work and chat with creative directors and senior designers at each the studio. This event is a great opportunity to meet and network with other designers before the beginning of the HeadStart conference sessions the following day.

Friday March 8, 2013 2.00 pm to 4.00 pm
Akendi 30 Duncan Street, Suite 203, Toronto, Ontario.


November 2 2011

User Experience and your library

Toronto, Canada/ Akendi's Cindy Beggs will talk about User Experience and Your Library at the November 2nd event of the Special Libraries Association Toronto chapter hosted in the Akendi Toronto office. Learn about how you can make improvements to your information centre’s services, web or mobile offerings by applying a user centred approach and see how your library skills can be applied outside of special libraries.

Wednesday November 2, 2011 6.30-8 pm
Akendi 30 Duncan Street, Suite 203, Toronto, Ontario.


July 14 2010

Design Thinking in Social Media

Ottawa, Canada/ Social Media Breakfast Ottawa. This month's speaker is a bit different from our usual marcom and social media expert-types. Joining us will be Dominira (Dom) Saul who is the Director of User Experience Design with Akendi, a human experience design firm. Yes, that's right, we've invited a designer in to learn from this month! And what we hope Dom will teach us is a little bit about design thinking. Wikipedia presently defines design thinking as: ". . . a process for practical, creative resolution of problems or issues that looks for an improved future result. It is the essential ability to combine empathy, creativity and rationality to meet user needs and drive business success." As Roger Martin, Dean of the Rotman School of Management at the University of Toronto would suggest, the way the designer thinks and solves problems can be applied to how business is conducted -- social media practitioners included! In his presentation entitled Design Thinking in Social Media, Dom will introduce us to design thinking ideas and showcase a methodology that he follows in his work. Having worked on Flip video camera software, Dom will use it as a case example to illustrate design thinking concepts, tools and techniques in a relatable way. To make these concepts useful to you, he'll apply these design thinking concepts, tools and techniques to the business strategies you might use with social media as part of your tactical plans. Want to learn from Dom Saul? Sign up today by selecting the 'Register Now' button!

Wednesday July 14, 2010 7:30 to 9:00 am
Gowling Lafleur Henderson LLP 160 Elgin Street, Place Bell, 26th Floor - Suite 2600, Ottawa, Ontario.

Shaun Illingworth
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What we do

We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.

Industry Expertise

A balance of business experience, scientific research and user experience design creative makes Akendi a UX industry leader.

Our Work

We‘ve worked
with over

and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.

What we do

We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.

Industry Expertise

A balance of business experience, scientific research and UX design creative makes Akendi a UX industry leader.

Our Work

Partners in Experience Creation
Successful UX design leverages the power of participatory user and customer research in a real-world context. The result is the creation of innovative products and services that people need, use and cherish.

We‘ve worked
with over
and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.