Healthcare User Experience
Delivering a transformation of the experience through improved healthcare UX.
We design healthcare devices, medical UIs, software and services for success.

For medical software and devices that play a role in the health of humans, saving and enhancing life, it’s imperative that they are easy to understand and used without human error. Device usability ultimately impacts health outcomes.
Optimize health experiences
User centered design based user interfaces reduce training, minimize usage errors and maximize human safety. We capture real life workflows of healthcare practitioners to ensure that healthcare devices and equipment - as well as EHR systems, software, mobile and web services are safe and effective in the hands of users.
safety enhanced UX design
Our human factors specialists understand the complex relationships that are in play when individuals interact with medical products and devices, both in benign and emergency situations. Our specialists research and design following a user centered design approach for devices and software to mitigate risks in critical interactions.
Our ux design impact in these projects:
- Redesign of Canadian Digestive Health Foundation Portal [PDF]
- UX Design of Xsensor touch screen patient turn system [link]
- UX Design of CPAC annual progress website [PDF]
- Canadian Breast Cancer Foundation annual report design [PDF]
- Canadian Partnership Against Cancer CCCiC brand design [PDF]
- Canadian Partnership Against Cancer annual progress report [PDF]
- Ultrasound imaging device UX design
- Hearing aid manufacturer graphical UX design
- Nurse call system research and design
- Usability Reports following the ISO/IEC 25062:2006, NISTIR 7742 CCIF formats
- Patient flow automation UX design
- How to Avoid Disaster and Save Lives
- Usability Testing for Medical Systems: It’s Not That Complicated
- Making Things Un-Usable (For Some)
- Making the Natural ‘Natural’?
- Dull Devices: Breaking Through Age Assumptions
UX blog posts:
HOW WE HELP YOU WITH USER EXPERIENCE AND SERVICE DESIGN
Product
Strategy
Create innovative product strategies that reflect market needs, product values and corporate culture.
Vice President
What experience are you creating?
Discuss your latest initiative with us.
Shaun Illingworth
Vice President
contact@akendi.com
What our clients are saying
“Great info on mobile UX design that I can apply in my job”
Participant,
Mobile UX Design Training
- Web Strategy
- Focus Groups
- Experience Mapping
- Ethnographic Field Research
- User & Customer Personas
- Usage Scenarios
- Information Architecture
- Corporate Communications
- Corporate Identity
- Mobile UX Design
- GUI UX Design
- Website & Portal UX Design
- Product Packaging Design
- Signage Wayfinding
- Usability Testing
What we do
We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.
Industry Expertise
A balance of business experience, scientific research and user experience design creative makes Akendi a UX industry leader.
Our Work
We‘ve worked
with over
143
clients
and have
completed over360projects
Global Reach
Work with us globally
We work with clients from around the world.
What we do
We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.
Industry Expertise
A balance of business experience, scientific research and UX design creative makes Akendi a UX industry leader.
Our Work
Partners in Experience Creation
Successful UX design leverages the power of participatory user and customer research in a real-world context. The result is the creation of innovative products and services that people need, use and cherish.
We‘ve worked
with over
143
clients
and have
completed over360projects
Global Reach
Work with us globally
We work with clients from around the world.