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Government & Public Service

We help you plan, create and offer a better service experience for citizens.

We help municipal, provincial and federal agencies increase self-service capabilities and improve citizen satisfaction.

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With an ever-increasing number of service offerings, citizen needs, and shrinking budgets, government bodies at all levels increasingly rely on the Internet to encourage self-service and to streamline previously paper-intensive processes.

In-depth Consultations

We have a range of government to citizen (G2C) consultation services for municipal, provincial and federal government organisations. We develop insights and understanding of users, improve designs for individuals interacting with service-oriented websites and products.

Optimizing Service design

To design the G2C service experience, we use our framework of the Citizen Experience Lifecycle. This framework effectively maps citizen journeys through all service experience touch points. This forms the blueprint for our citizen experience design & research projects.

Citizen Service Design Projects

Our service design impact in these public-service projects:

HOW WE HELP YOU WITH USER EXPERIENCE AND SERVICE DESIGN

Web
Portal
Strategy

Create innovative web portal strategies that reflect organisations' goals, product values and corporate culture.

Web
Portal
Governance

Organise your information management team well through good governance.

Web
Personas

Understand your users' goals, motivations, and behaviours through personas.

Web user
research

Uncover what the general public really needs from your site.

Citizen
Experience Mapping

Gain actionable insights to improve the citizen experience journey.

Focus
Groups

Obtain insights into public opinion, attitudes and perceptions.

Survey
Research

Leverage quantitative insights to drive business results.

Card
Sorting

Involve the public; organise your content so they find it easy to locate.

Information
Architecture

Create IA that’s meaningful & purposeful for better user experiences.

Interaction
Design

Ensure fast navigation & a seamless experience by designing for your user’s key tasks.

Web
Accessibility

Ensure your content is accessible to all, regardless of ability.

Responsive
Design

Adapt your website for optimal viewing on multiple screens & devices.

Visual Web
Design

Deliver tangible brand and business benefits through great design.

Mobile
UX Design

Optimize the mobile user experience.

Web Usability
Review

Take advantage of a Usability Expert Review to guide website improvements.

Web Usability
Testing

Identify priority areas for design innovations and improvements.

Web
Development

Leverage our top-calibre design & development team.

Shaun Illingworth
Vice President

What experience are you creating?

Discuss your latest initiative with us.

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
66
Projects in the
Public Sector
View Our Portfolio

UX Certification

Start: 1-12 May, 2017 /
UX training & certification in Toronto, Register Now!

What our clients are saying

“Great info on mobile UX design that I can apply in my job”

Participant,
Mobile UX Design Training

What we do

We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.

Industry Expertise

A balance of business experience, scientific research and user experience design creative makes Akendi a UX industry leader.

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.

What we do

We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.

Industry Expertise

A balance of business experience, scientific research and UX design creative makes Akendi a UX industry leader.

Our Work

Partners in Experience Creation
Successful UX design leverages the power of participatory user and customer research in a real-world context. The result is the creation of innovative products and services that people need, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.