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Finance & Banking

We improve efficiencies and interactions to build your competitive advantage.

We work with yous to ensure that customers have successful experiences with apps, products and services.

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Financial institutions & insurance companies continually seek to improve efficiencies internally and in their interactions with customers. Improving the usability and user experience of internal applications, customer facing products and online services provides a distinct competitive advantage.

Increase self-serve adoption

Encouraging online customer self-service improves efficiencies that translate to the bottom line. With in depth experience in the domain of banking, financial institutions and insurance, we successfully balance users’ goals with business drivers to introduce efficiencies to hardware products and software services.

TRANSFORM through experiences

Differentiating with value added digital features and services gives financial institutions a competitive edge. Our experience in apps for mobile, and financial devices ensure successful user experiences.

Financial User Experience Design Projects

Our user experience impact in these projects:

  • Royal Bank of Canada Rewards Program UX redesign [PDF]
  • Design the first mobile banking app for the largest bank in Canada
  • Developed enterprise wide user personas through indepth user research in both Canada and the USA
  • Test both mobile banking apps and mobile investment apps for major Canadian bank
  • Design workflows, visual assets and wireframes for case management application of major Credit card corporation

HOW WE HELP YOU WITH USER EXPERIENCE AND SERVICE DESIGN

Web
Portal
Strategy

Create innovative web portal strategies that reflect organisations' goals, product values and corporate culture.

Web
Portal
Governance

Serve your customer service department well through good governance.

Web
Personas

Understand your customer’s goals, motivations, and behaviours through personas.

Web user
research

Uncover what your customers really need from your site.

Citizen
Experience Mapping

Gain actionable insights to improve the customer experience journey.

Focus
Groups

Obtain insights into customer beliefs, attitudes and perceptions.

Survey
Research

Leverage quantitative insights to drive business results.

Card
Sorting

Involve the user; organise your content so they find it easy to locate.

Information
Architecture

Create IA that’s meaningful & purposeful for better user experiences.

Interaction
Design

Ensure fast navigation & a seamless experience by designing for your user’s key tasks.

Mobile
UX Design

Optimize the mobile user experience.

Web
Accessibility

Ensure your content is accessible to all, regardless of ability.

Responsive
Design

Adapt your website for optimal viewing on multiple screens & devices.

Visual Web
Design

Deliver tangible brand and business benefits through great design.

Web Usability
Review

Take advantage of a Usability Expert Review to guide website improvements.

Web Usability
Testing

Identify priority areas for design innovations and improvements.

Web
Development

Leverage our top-calibre design & development team.

Shaun Illingworth
Vice President

What experience are you creating?

Discuss your latest initiative with us.

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
29
UX Projects
in the
Finance Sector
View Our Portfolio

UX Certification

Start: 6-17 Feb, 2017 /
UX training & certification in London, UK, Register Now!

What our clients are saying

“Great info on mobile UX design that I can apply in my job”

Participant,
Mobile UX Design Training

What we do

We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.

Industry Expertise

A balance of business experience, scientific research and user experience design creative makes Akendi a UX industry leader.

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.

What we do

We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.

Industry Expertise

A balance of business experience, scientific research and UX design creative makes Akendi a UX industry leader.

Our Work

Partners in Experience Creation
Successful UX design leverages the power of participatory user and customer research in a real-world context. The result is the creation of innovative products and services that people need, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.