THE CHALLENGE
PIPSC serves more than 80,000 federal professionals across Canada. Its website is an important touchpoint for Members seeking information and support. The site is also the go-to place for Stewards helping colleagues in workplace matters. The union identified an opportunity to raise the quality of that experience, making content easier to find, clarifying navigation, and creating a dedicated Steward experience tailored to their unique responsibilities.
Akendi led an human-centric research and design process including journey mapping, member interviews, steward interviews, card sorting, information architecture, wireframing, usability testing and responsive visual web design. With that foundation in place, the focus shifted to carrying that investment safely through each build phase.
Akendi was more than a consultant for our projects — they became true team members, seamlessly integrating with our group and fostering a shared vision for success. Their hands-on approach and innovative solutions significantly elevated our member experience, far exceeding our expectations. I strongly recommend Akendi to any organization seeking to transcend traditional consultancy and achieve groundbreaking results through genuine collaboration.
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