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Usability Consulting

Reduce development time and costs: Test early and often.

Usability consulting delivers tangible solutions based on input from real users.

Usability Consulting Challenges

Usability consulting offers a goldmine of feedback from your end users that helps clarify where user expectations are not being met. Getting user feedback early in the process can ensure serious design flaws are flagged and fixed. What company wouldn’t want to avoid user complaints or even worse - abandonment? The cost of NOT getting user feedback can be very high. In usability consulting we consider it business critical.

“We have three staff taking calls to help users with our app – and it’s supposed to be self-serve!”

Customer Service Director,
Public Services

Usability Expert Review User Experience Testing

“My VP said I should fix our usability problem! How do I do this?”

Director,
Products & Services

Usability Testing Paper Prototype Testing Eye Tracking

“With the re-design of our app we want to bring the good things about it into the new application.”

VP,
Communications

User Experience Testing Usability Testing

WHAT IS USABILITY CONSULTING?

Usability consulting is a field of consulting that helps teams create products and services that are usable. Through usability testing we can determine if it is usable, if it is effective, and how much learning is involved to use it? These are critical questions that, when answered, can find exact pain points and offer product solutions with major impact. By engaging in usability consulting you learn about your user’s behaviour with products and how to design the experience to meet or exceed expectations.

We can help you

  • Get direct input from real users
  • Identify critical UX design flaws
  • Provide tangible design fixes
  • De-risk your investment

Explore our usability consulting services

Usability
Review

Uncover UX design flaws early through our usability evaluation.

Paper
Prototype
Testing

Gain valuable insight from end users with early paper prototypes of the user experience.

Eye
Tracking

See ‘through the eyes of your user’.

Usability
Testing

Uncover areas for usability design improvements & innovation.

User
Experience
testing

Diagnose issues in the overall user experience and pinpoint design areas to improve.

Shaun Illingworth
Vice President

What experience are you creating?

Discuss your latest initiative with us.

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
155
UX & Usability Testing Projects
View Our Portfolio

What our clients are saying

“This is the preliminary thinking and research that gives factual metrics to produce better design.”

Participant,
IA Research Training

What is Usability?

Watch the video
00:51

What we do

We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.

Industry Expertise

A balance of business experience, scientific research and user experience design creative makes Akendi a UX industry leader.

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.

What we do

We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.

Industry Expertise

A balance of business experience, scientific research and UX design creative makes Akendi a UX industry leader.

Our Work

Partners in Experience Creation
Successful UX design leverages the power of participatory user and customer research in a real-world context. The result is the creation of innovative products and services that people need, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.