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Portal User Research

Gain insights to identify & prioritize user wants & needs.

Our in-depth research, whether in-lab or in the field, delivers knowledge and insights that help identify and prioritize user wants and needs, creating a foundation for a usable, useful, engaging experience. Learn what motivates your users and understand what tasks they need to perform on your intranet or enterprise portal.

FOCUS ON KEY USER TASKS

Our research focuses on the key tasks users will perform on your intranet or enterprise portal and considers the many dimensions in their context of use to fully understand user needs, goals and requirements.

UNDERSTAND usage SCENARIOS

Akendi strives to consistently engage and delight users by working to understand how users are using your intranet. This information helps us make meaningful experiences that make employees happy by helping them complete their work.

where to start

We start by meeting with stakeholders to understand business and stakeholder requirements, the intranet or enterprise portal’s purpose and to decide on the research methodologies that would best apply to your situation – whether the goal is to gain new insights or to validate internal thinking about your current user needs, expectations and motivations.

TIMING
The typical duration of user research is 2-4 weeks.

how we do it

To obtain insight into user behaviours and perceptions, a wide range of research techniques may be used:

  • User interviews
  • Contextual inquiries
  • Silent observation
  • Focus groups
  • Ethnographic field research
  • Job shadowing & apprenticing

what you get

Our research provides you concrete data and insights on which to base decisions about your intranet or enterprise portal design and features, including an in-depth understanding of your user groups, their goals, task flows, use contexts and pain points.

These insights can be delivered though a comprehensive research report and through personas, usage scenarios and task outlines.

Armed with this knowledge, you de-risk design from its early stages ensuring it aligns with the intended experience, preventing the need for costly changes late in the development cycle or post launch.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

Process Icon
Process Icon
Process Icon
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Process Icon
Process Icon
  • Innovation
    Innovation explores big ideas and boils them down to enable exciting outcomes.

    - Opportunity Scouting
    - Experience Immersion
    - Concept Incubation
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - Product Strategy
    - Customer Needs
    - User Needs
  • Research
    Gain the insight you need to design it right the first time.

    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    More than aesthetics, design also looks at interaction, and use.

    - Information Architecture
    - Wireframes & Interaction Design
    - Visual Design
  • Testing
    Testing provides the real feedback you need to make impactful changes.

    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS
Shaun Illingworth
Vice President

What experience are you creating?

Discuss your latest initiative with us.

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
126
Experience Research Projects
View Our Portfolio

User Personas Explained

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What our clients are saying

“This is the preliminary thinking and research that gives factual metrics to produce better design.”

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Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testing expertise all under one roof.

Our XT Process

Our Culture

Snacktime!

Our Friday lunch and lots of snacks fuel all our hard work and creativity.

Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testing expertise all under one roof.

Our XT Process

Our Culture

"Remarkable product and service experiences meet real human needs."

Snacktime!

Our Friday lunch and lots of snacks fuel all our hardwork and creativity.