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Intranet Usability Testing

Validate experience design decisions with usability testing.

Usability testing is a testing technique to reliably observe and measure how end-users interact with your intranet portal to understand, assess and improve potential concerns in the usability of your portal and identify areas for design improvements. Our goal is to confirm and test that your users can easily perform their tasks so that any design issues that arise can be resolved before launch.

identify flaws early

You’ll get the best results by integrating usability testing into the development process early and often, so you know exactly what needs to be done before launch. Our iterative UX design approach enables rapid adjustments based on user feedback.

Increase usability

Usability testing will take any guesswork out of the design process. Our testing answers these questions: is it easy to navigate? do the users understand the labels, is the experience a joy to use? We de-risk your design investment by validating the experience before it’s costly to make improvements.

where to start

After a kick-off meeting to understand the usability testing goals, we develop a test plan and testing guide. We create a screener to recruit end users, schedule test facilities and test sessions and record both quantitative and qualitative metrics and behavioural observations.

TIMING
The typical duration of a usability testing project is 3-4 weeks.

how we do it

We conduct structured one-on-one interview sessions with users and observe them on screen as they attempt to complete usage scenarios using an early coded or paper prototype.

We record the screen and facial expressions with video and audio to understand their interactions, clicks and gather qualitative feedback.

We can perform remote usability testing sessions to reach a more diverse range of audiences.

what you get

We provide a comprehensive report that includes analysis of test data, identifies the root causes of usability issues and provides prioritized design recommendations for usability improvements. There are many advantages to improved usability.

Your organisation will benefit from increased user efficiencies and productivity, reduced costs and improved sales by optimizing the user experience. If you want to launch a reliable intranet or enterprise portal, usability testing is critical.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

Process Icon
Process Icon
Process Icon
Process Icon
Process Icon
Process Icon
  • Innovation
    Innovation explores big ideas and boils them down to enable exciting outcomes.

    - Opportunity Scouting
    - Experience Immersion
    - Concept Incubation
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - Product Strategy
    - Customer Needs
    - User Needs
  • Research
    Gain the insight you need to design it right the first time.

    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    More than aesthetics, design also looks at interaction, and use.

    - Information Architecture
    - Wireframes & Interaction Design
    - Visual Design
  • Testing
    Testing provides the real feedback you need to make impactful changes.

    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS
Shaun Illingworth
Vice President

What experience are you creating?

Discuss your latest initiative with us.

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
155
UX & Usability Testing Projects
View Our Portfolio

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Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testing expertise all under one roof.

Our XT Process

Our Culture

Snacktime!

Our Friday lunch and lots of snacks fuel all our hard work and creativity.

Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testing expertise all under one roof.

Our XT Process

Our Culture

"Remarkable product and service experiences meet real human needs."

Snacktime!

Our Friday lunch and lots of snacks fuel all our hardwork and creativity.