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Online Survey Research

Leverage quantitative insights to drive business results.

Quantitative research measures customer attitudes, insights, opinions and can be structured to answer questions about behavior and performance. Leveraging our deep expertise in research, we deliver meaningful insights about your target audiences, your market segments, your brand and your competition. We can then use this research to assess whether your customer experience strategies and product or service offerings will drive positive business results.

UNDERSTAND YOUR CUSTOMER

Our research surveys yield quantifiable data, which can help you fully understand your customers’ needs, goals and requirements and how well you’re meeting them.

SET PRIORITIES

Quantitative research can give you vital information to measure and track customer perceptions year-over-year. We use this information to uncover trends validate ideas, and prioritize the actions that will positively impact your business.

where to start

We start by meeting with internal stakeholders to understand your vision, mission and objectives. We then set measurable research objectives to collect baseline data, which can be used to test hypotheses, track changes, discover trends, monitor success and/or study competitors.

TIMING
The typical duration of quantitative survey research is 6-12 weeks.

how we do it

To obtain insight into customer behaviours and perceptions, we create a survey protocol with appropriate branching and with an appropriate mix of open and closed questions.

We can host the survey and collect the raw data, code the open questions.

We then analyze the data and provide a report that provides a deep understanding of your segments and what they value, want and believe.

what you get

Our research provides you a comprehensive research report with concrete data and insights on which to base decisions about your customer experience strategy, service or product offerings.

We obtain clear insight into your customers’ attitude, perceptions and behaviour when engaging with your organisation, product or service and delve deeper into what makes them purchase, use and upgrade.


Experience Thinking™

Our Experience Thinking™ process underpins every project we undertake, elevating the product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result:
powerful insights and creative design solutions that meet real user and customer needs. Click to learn more >>

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Process Icon
  • Innovation
    Innovation explores big ideas and boils them down to enable exciting outcomes.

    - Opportunity Scouting
    - Experience Immersion
    - Concept Incubation
  • Strategy
    An innovative strategy successfully integrates the goals of business, customers and users.

    - Product Strategy
    - Customer Needs
    - User Needs
  • Research
    Gain the insight you need to design it right the first time.

    - Ethnographic Research
    - User Personas & Scenarios
    - Experience Mapping
  • Design
    More than aesthetics, design also looks at interaction, and use.

    - Information Architecture
    - Wireframes & Interaction Design
    - Visual Design
  • Testing
    Testing provides the real feedback you need to make impactful changes.

    - User Experience Testing
    - Heuristic Assessments
    - Usability Testing
  • Construction
    We work shoulder-to-shoulder with your engineering team every step of the way.

    - UX Specifications
    - UX Styleguides & Standards
    - Front-end coding: HTML/CSS
Shaun Illingworth
Vice President

What experience are you creating?

Discuss your latest initiative with us.

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
126
Experience Research Projects
View Our Portfolio

Customer Personas

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What our clients are saying

“This is the preliminary thinking and research that gives factual metrics to produce better design.”

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Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testing expertise all under one roof.

Our XT Process

Our Culture

Snacktime!

Our Friday lunch and lots of snacks fuel all our hard work and creativity.

Who we are

Our multidisciplinary team of experts skillfully bridges the gap between the goals of business, design and technology.

Akendi brings together innovation, strategy, research, design, and testing expertise all under one roof.

Our XT Process

Our Culture

"Remarkable product and service experiences meet real human needs."

Snacktime!

Our Friday lunch and lots of snacks fuel all our hardwork and creativity.