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Customer Experience

Create effective solutions for every customer touchpoint.

Designing better opportunities are the keystone to successful customer engagement.

Customer Experience Challenges

No matter what challenges you face with your customers, we help deliver business results through designing better customer experiences. This is accomplished through our unique Experience Thinking™ approach and intentionally directed efforts in strategy, research and design.

“We talk about the ideal customer experience, but what direction will really differentiate us?”

CMO,
E-commerce

Experience Strategy Experience Mapping Packaging Design Service Design

“So many great ideas for our next gen product: how do we know what our clients will love?”

VP Products & Services,
Business Software

Participatory Design Customer Personas Customer Research Concept Testing

“We’re improving our online customer service, but maybe we should go farther. What can we do?”

Customer Service Manager,
Fortune 500 company

Corporate Identity Customer Communications Competitive Landscape Service Design

INCREASE CUSTOMER SATISFACTION

Remarkable customer experiences can promote loyalty and lead to long-term customer relationships – and revenue. We help create value by making the experience quicker, richer, and effortless, whether your customers are consumers or businesses. Through a unique combination of research, strategy and design, our approach results in a great Return on eXperience.

We can help you

  • Simplify the purchasing process
  • Increase conversion rates
  • Help people find what they want
  • Personalize the experience

Explore our Customer Experience services

Customer
Experience Strategy

Lead through innovative strategies to deliver remarkable experiences.

Competitive
Landscape

Increase your market intelligence to innovate and differentiate.

Customer
Experience Mapping

Gain actionable insights to improve the customer experience journey.

Customer
Personas

Gain valuable insights to meet the wants & needs of your customers.

Customer
Research

Profit from strategic insights from voice of the customer research.

Focus
Groups

Obtain insights into customer beliefs, attitudes and perceptions.

Survey
Research

Leverage insights to drive business results.

Participatory Design

Drive innovation in design as seen ‘through the eyes of the customer’.

Customer Communications

Leverage the power of integrated communication.

Corporate
Identity

Express your corporate personality creatively, authentically and uniquely.

Packaging
Design

Influence buying behaviour with a powerful packaging experience.

Service
Design

Get the bigger picture to get better at delivering services.

Concept
Testing

Identify the concept that delivers and de-risk your investment.

Shaun Illingworth
Vice President

What experience are you creating?

Discuss your latest initiative with us.

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
360
Projects
for over
150 Clients
View Our Portfolio

What our clients are saying

“This is the preliminary thinking and research that gives factual metrics to produce better design.”

Participant,
IA Research Training

UX Certification

Start: 1-12 May, 2017 /
UX training & certification in Toronto, Register Now!

What we do

We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.

Industry Expertise

A balance of business experience, scientific research and user experience design creative makes Akendi a UX industry leader.

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.

What we do

We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.

Industry Expertise

A balance of business experience, scientific research and UX design creative makes Akendi a UX industry leader.

Our Work

Partners in Experience Creation
Successful UX design leverages the power of participatory user and customer research in a real-world context. The result is the creation of innovative products and services that people need, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.