Tag Archives: UX process

Why Is Usability Testing Important?

Why Is Usability Testing Important?

Usability Testing is an essential aspect of any user-centred approach that puts the user at the centre of the development process. Adopting this approach advocates that the user should be foremost in any design and development decision. So, can you afford not to test your product and services with end-users? Technical development takes up mostRead more

Everyone is talking UX

Everyone is talking UX

  And if they are not then they should! Why? Because the creation and/or delivery of a customer/user experience is team work. Just think of all the skills that are involved to develop an experience that fits your end-user as a glove. Just to name a few: business analysis, coding, user research, market analysis, graphicRead more

The Big Friendly Giant of UX

The Big Friendly Giant of UX

  You have a BIG project with lots of problems to analyse and solve. Your nerves are buzzing and you need someplace or something reassuring and friendly. Your computer is too time-consuming and paper is too restrictive. You don’t hesitate to leave your desk and make your way to the giant whiteboard. You feel determined andRead more

Lamenting Over Fermenting: How Brewing Kombucha Relates to UX

Lamenting Over Fermenting: How Brewing Kombucha Relates to UX

I’ve recently acquired a starter kit to brew my own kombucha, given to me by my colleague Amanda Billark. During lunch one day, Amanda gave me and other Akendians a taste of the fermented effervescent tea that is supposedly super good for you. It was delicious! And it tasted better than the store-bought variety. TheRead more

Closing Communication & Workflow Gaps with Technology

Closing Communication & Workflow Gaps with Technology

The original title I was going to give this post was:  “Better Communication or More Tools?  Pick One.”  I chose the other title because I think it’s less flippant and often when gaps in communication and workflow are addressed with technological solutions, like knowledge repositories, workflow and messaging systems, project management systems to name aRead more

Empathy in UX

Empathy in UX

Empathy is a popular term in user experience design nowadays. Many recommend that designers need to empathise to create better experiences. And I’d wholeheartedly agree with that. But what I read in these conference talks, blog posts and other publishing places differs greatly from what I hear when designers talk to each other. The differenceRead more

Collaboration is a team sport

Collaboration is a team sport

If there is one topic that stands out in my mind in the last few months, it would be the topic of collaboration. We have been asked to help others collaborate and we ourselves also desire greater collaboration in our work. Why is collaboration so needed in our workplace? Why do talent searchers look forRead more

Difference Between a Design Template and a Page

Difference Between a Design Template and a Page

  When engaging with a new or potential client, we find there is often confusion about the difference between a template and a page. We believe much of this confusion stems from the fact that there are several different ways to scope design work for digital products such as websites, mobile apps, desktop software, portals,Read more

Design Thinkers Conference 2015

Design Thinkers Conference 2015

On November 12 & 13th, Akendi participated in RGD’s 16th annual Design Thinkers Conference, the largest Conference for Visual Design in Canada. Held at The Sony Centre for Performing Arts in Toronto, Akendi team mates from both our Toronto and Ottawa offices were there listening to inspirational talks, attending events, and networking with fellow designers, vendors and clients.Read more

Investing in UX research: increasing the quality of requirements

Investing in UX research: increasing the quality of requirements

In my UX consulting life I go through many, sometimes brief, cycles of meeting a potential new client, talk about what their pain points are, what we offer and how we can help address their pain points. In the course of these sales journeys I see some conversations come up more than others. The painRead more

Designing Good UX Is An Ungrateful Job

Designing Good UX Is An Ungrateful Job

Recently somebody remarked that he didn’t understand what all the fuss around UX was all about. Surely this was not a professional discipline but you simply use your ‘common sense’ when designing. When asked why there is so much bad UX around, the answer was that this was designed by people who are simply not good enough. TheRead more

IS RESPONSIVE DESIGN GREAT MOBILE DESIGN?

IS RESPONSIVE DESIGN GREAT MOBILE DESIGN?

The first time in your career that you notice things have changed since you started is a pretty exciting milestone.  In a young industry like UX, this doesn’t take long.  The biggest changes I have noticed have been in the mobile space.   Specifically, I can remember a time when designing mobile experiences meant only designingRead more

UX as a Silver Bullet

UX as a Silver Bullet

At some point, in your early career as a UX designer, it happens: you are working on a project with multiple, even many stakeholders that each put in their “2 cents”, their point of view on button labels, screen flows, screen element placement and color choices. Their seemingly ‘small’ suggestions turn out to be muchRead more

When all else fails – RFTM (Reach for the Manual)

When all else fails – RFTM (Reach for the Manual)

As UX professionals, we design products and experiences that are intuitive, easy to use. What happens when a product is released that isn’t clear, and users have to reach for the manual? If you have any interaction with the Software Development industry, it’s likely that you’ve heard of the Agile Methodology. Agile focuses on smallRead more

Lean UX: the what, the how, the where

Lean UX: the what, the how, the where

“Are you ‘lean’?” is what somebody asked me recently. The timing for this was pretty lousy so just after Christmas and I nearly replied with a ‘not as lean as before Christmas’ when I realised that the question referred to our way of working as a company. Documentation Anyone? The answer depends on what youRead more

UX Process: The difference between success and failure

UX Process: The difference between success and failure

The benefits of following a process are known far and wide by those that have one. In UX specifically, a UX process can help align departments and timelines, define partnerships and roles, and induce collaboration.It can mean the difference between a product that lives and a product that dies. Let’s apply this in life andRead more