Tag Archives: User Centred Design

What do Tamagotchis, Furbies, and Smoke Alarms All Have in Common?

What do Tamagotchis, Furbies, and Smoke Alarms All Have in Common?

The Tamagotchi As a young child in the 90’s with no dog, I desperately wanted a Tamagotchi. Desperately. The pocket-sized virtual pet promised all the love and companionship that I had been missing out on. Everyone in my class seemed to have one and they looked so fun. So, I put it at the topRead more

Trust Me, Visual Design Matters

Trust Me, Visual Design Matters

A look at how sharing-economy giants, Uber and Airbnb, differ in their approach to garnering trust through messaging and visual design. We’re hearing it in the news more and more, the sharing economy is growing and despite consistent pushback from governments and industries, the advantages and level of demand are keeping tech disruptors such asRead more

What’s your sign?  Designing for the experienced user.

What’s your sign? Designing for the experienced user.

Have you ever faced this signage dilemma?  Amazing, isn’t it?  I know which way to turn for everyone else’s room but my own.* And yet, strangely, I have actually had this happen to be more than once.  Am I missing something?  Or am I less experienced with hotel stays?  Do frequent users of hotels navigateRead more

GO Train – An Experience Review

GO Train – An Experience Review

I’ve recently relocated outside of the Greater Toronto Area and find myself commuting into Toronto on the GO Train quite frequently. In the early days, when I was first learning how the whole system works, I made my fair share of user errors; these errors were sometimes difficult to recover from.  For example, if youRead more

Drop-downs, Radio buttons, Checkboxes… Oh My!

Drop-downs, Radio buttons, Checkboxes… Oh My!

When creating forms, interaction designers are often faced with having to select a GUI element that dictates the interaction of option selection.  Of course, we all have rules of thumb that we follow but often these choices are also governed by the overall design goals and components of the interface.  Nonetheless there are some considerationsRead more

Smart Watch Design Heuristics

Smart Watch Design Heuristics

Interaction design can be a delicate balancing act between meeting the needs of the user and wrestling with the limitations of the technology you’re designing for.  This contrast is never more evident than when designing and developing for wearables. In the course of performing many heuristic evaluations on various devices and applications and running various UXRead more

Design Will Save the World

Design Will Save the World

In a recent interview with Zane Lowe of the BBC, Kanye West said that he believes that the world can only be saved through design. “I believe that the world can only be saved through design. And when I say through design, I know some snarky classist editor is going to take that as ‘KanyeRead more

The Perils of Choice (and how to avoid them)

The Perils of Choice (and how to avoid them)

One Saturday in an upscale supermarket in California, shoppers were greeted with an extraordinary display of 24 types of jam to sample and buy. These exotic jams ranged from peach to kiwi and shoppers flocked to the display to sample some of these new and interesting flavours. What they didn’t know was that this wasRead more

The Impact of Pinterest on Design

The Impact of Pinterest on Design

It’s been over five years since the launch of the addictive photo sharing website, Pinterest. And the impact that it has had on visual and interaction design continues to live on today. Over the last few years we’ve seen a significant increase of tile based, intentionally disordered, and visually rich designs.  The hope and intentionRead more

How to Perfectly Orchestrate Your Website Style Guide

How to Perfectly Orchestrate Your Website Style Guide

After recently completing an extensive website style guide for a client, we were reminded just how much this document reflects the orchestral nature of web design. Like performers with their instruments, all of the design elements have merit individually, yet when they come together in unison they create a unique and integrated experience. The jobRead more

Innovation Techniques in Disguise: Hooked book review

Innovation Techniques in Disguise: Hooked book review

As we know, successful product innovation is something that all product managers strive for.  And there are plenty of resources out there that provide various tips and tricks on how to achieve product innovation success. Well, I’ll let you in on a little secret – innovation techniques are really user-centred design methodologies in disguise.  IRead more

The Importance of Experience Thinking

The Importance of Experience Thinking

As an advocate of Experience Thinking™, a process that introduces the user as a stakeholder throughout the development of a product or service, I am often engaged in conversation around what exactly Experience Thinking™  is and why it is important that companies adopt an experience-centric approach. As this is a conversation I’ve had several times,Read more