Tag Archives: Technology

Don’t let the old stop the new!

Don’t let the old stop the new!

A little while ago Michelle wrote on this blog how bad usability nearly turned her to crime and I am sure she is not alone. However, good insight-driven UX can also prevent crime. Take music streaming. I don’t know whether you have noticed but the music industry has become quiet lately. What a change fromRead more

Not All Errors Are the Same

Not All Errors Are the Same

While driving the other day I tried to switch the radio station using the controls on my steering wheel.  Instead, I accidentally redialed a friend.  Depending on the mode, the controls that are used to control the radio stations are the same controls that are used to control the phone.  It wasn’t a big deal,Read more

Everything I know about UX I learned from The Terminator

Everything I know about UX I learned from The Terminator

Yup, that’s right those murderous robots of cinematic lore. The terminator movies teach us some valuable lessons about technology that we’d be well advised to take to heart. Well the first, second and fourth movies do. The third one represents time in my life that I will never ever get back. I said it. What?Read more

Have solution, need a problem?

Have solution, need a problem?

In a previous blog I wrote about the importance of inventing less and discovering more. This insight driven approach (discovery) is based on the principle that customers/users cannot tell you what they want but they do know what they need or at the very least where the experience pain points are. One way of elicitingRead more