How to Visualize Journey Maps in 7 Steps
By Amanda Billark
The UX research is finished but now what? How do you effectively communicate the data? You could give a presentation, write a lengthy report, make...
Read moreExperience Mapping
Experience Mapping
By Amanda Billark
The UX research is finished but now what? How do you effectively communicate the data? You could give a presentation, write a lengthy report, make...
Read moreBy Leo Poll
I remember a phone call I received when I still worked for Philips Research from somebody who lived close to the labs. This gentleman owned a...
Read moreBy Leo Poll
I love coffee, it fuels my day, it fuels the company, and I couldn’t do business without it. Fortunately, I am not alone. Even the Brits have...
Read moreBy Dan Iaboni
I’m no cartophile, but I love maps. Part of my graduate studies was spent exploring the history of maps, how they are created and how they are...
Read moreBy Athena Herrmann
When engaging with a new or potential client, we find there is often confusion about the difference between a template and a page. We believe...
Read moreBy Dan Iaboni
When you are continuously evaluating your product it is easy to keep your product feeling fresh. However, if you are not able to refresh your...
Read moreBy Dominira Saul
In a couple of weeks Akendi, along with our partners, will be hosting IoT613, in Ottawa. IoT613 will be a gathering of those interested in...
Read moreBy Janet Bewell
Who doesn’t love a good reward card? Discounts or money back on products, which I am going to buy regardless, seem good to me. Sure, I know it...
Read moreBy Dominira Saul
We often travel for the work that we do here at Akendi, so hotel and travel arrangements are nothing new to us. It becomes routine after a while...
Read moreBy Cindy Beggs
As Canadians, we are well-known for apologizing for things even when they aren’t our fault. As human beings, we are often surprised when...
Read moreBy Lisa Min
Journey Mapping is becoming an increasingly popular tool in the UX world. They are often used to gain a better understanding of the overall...
Read moreBy Tedde van Gelderen
We recently completed a customer journey (or experience) mapping activity as part of a project. It was done to help capture the company’s...
Read moreBy Tedde van Gelderen
In today’s world of ever-changing technology where the “latest and greatest†is constantly being advertised as being the next best thing...
Read moreAbout Akendi
Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.