Tag Archives: experience analysis

Seeing is not always believing.

Seeing is not always believing.

We have 5 senses (some people claim they have six) and you cannot trust any of them. Cognitive psychologists studying exteroception try to make sense of how we make sense of our senses. The results of some of the experiments conducted are quite remarkable. Give people a perfectly round coin to hold and distort theirRead more

How to Avoid Disaster and Save Lives

How to Avoid Disaster and Save Lives

On April 26, 1986 a sudden explosion lit up the night at a local power plant. The operators were ill equipped and unprepared for the situation that they now had to contain. They spent the next few hours in confusion running around trying to get a grip on what had happened, as the surrounding populationRead more

Who Is Your Market?

Who Is Your Market?

I was recently on a business trip to Qatar for the first time.  I had never been to Qatar, nor did I know anything about its history.  A quick ‘Trip Advisor’ search told me I needed to go to one of the many Souqs (markets) in the area and I was instantly excited.  I feelRead more

Sorry, that wasn’t the intention

Sorry, that wasn’t the intention

As Canadians, we are well-known for apologizing for things even when they aren’t our fault. As human beings, we are often surprised when something we’ve done has had unintentional consequences, especially when these consequences are negative and brought to our attention by the person who’s been hurt. “I’m so sorry, that really wasn’t what IRead more

Creating “Certified” Experiences

Creating “Certified” Experiences

Have you ever watched a movie or read a book that was incredibly painful but in the end left you with such good dinner conversation that the pain of getting to there was worth it?  That is how I felt when I watched “Certified Copy”, a film by Abbas Kiarostami, starring Juliette Binoche and WilliamRead more