Using the principles of experience thinking to reduce ‘no-shows’ in healthcare
It is a shocking statistic and a pure waste of precious (and stretched) resources: more than 15 million general practice appointments are missed...
Read moreCustomer Experience
It is a shocking statistic and a pure waste of precious (and stretched) resources: more than 15 million general practice appointments are missed...
Read moreWhy is it that we can understand what is happening to materials and technologies at a molecular level, but struggle to understand why someone...
Read moreI remember a phone call I received when I still worked for Philips Research from somebody who lived close to the labs. This gentleman owned a...
Read moreOk, we're all humans. It is a label that encompasses us all. But in experience research and design we rarely, if ever, create for or try to...
Read moreWhen companies fail to invest in connecting to users, the fallout is significant. In 1998 Joseph Pine and James Gilmore published “Welcome...
Read moreAfter having a miserable go at taxes last year, I vowed to make this the best year yet. I had heard about a new feature called “auto-fill my...
Read moreWhen engaging with a new or potential client, we find there is often confusion about the difference between a template and a page. We believe...
Read moreRecently when discussing success metrics for a new design with a client, they indicated that they wanted it to be so simple that their grandmother...
Read moreWorking in UX has taught me one thing: Never underestimate a user's will to take shortcuts, then question why something doesn't work. What...
Read moreEvery website should tell a story in some form or another. Its design should reflect who you are and what you want to tell your users. Your...
Read moreOn November 12 & 13th, Akendi participated in RGD's 16th annual Design Thinkers Conference, the largest Conference for Visual Design in...
Read moreSo being a bit of an (massive) Apple fan-girl, I was unbelievably excited when the new iPad Pro arrived in our office at the end of last week...
Read moreThe Tamagotchi As a young child in the 90's with no dog, I desperately wanted a Tamagotchi. Desperately. The pocket-sized virtual pet promised all...
Read moreI want to love and embrace fitness trackers. I really do. I'm active AND I love data. Yet despite doing a thorough fitness tracker competitive...
Read moreShopping online can be daunting and frustrating, from un-useable checkout processes to boring visuals, most online shopping experiences are...
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