Not Choosing Sides: Customer Experiences vs. User Experiences

Not Choosing Sides: Customer Experiences vs. User Experiences

Ok, we’re all humans. It is a label that encompasses us all. But in experience research and design we rarely, if ever, create for or try to understand the human. It’s usually the different types of humans we’re interested in.  Because once we understand who they are, we can list and prioritise these groups ofContinue Reading

Grow Up!

Grow Up!

As someone on the front end of UX projects, I spend a lot of time talking with clients and prospects about their specific project.  I’ve grown into this role because I really do enjoy meeting new people, hearing about new technology and helping advise companies on service design. I can tell you that selling UXRead more

Collaboration is a team sport

Collaboration is a team sport

If there is one topic that stands out in my mind in the last few months, it would be the topic of collaboration. We have been asked to help others collaborate and we ourselves also desire greater collaboration in our work. Why is collaboration so needed in our workplace? Why do talent searchers look forRead more

Making the Move Into UX

Making the Move Into UX

Finding the right career is no small feat. From a design background perspective, I’ll talk about the things I felt were important to keep in mind when looking for the right job. This blog post is inspired by someone who had approached me looking for advice on transitioning into UX, in her case, from aRead more

A Brief Look Into the History of Landing Page Design

A Brief Look Into the History of Landing Page Design

If you’ve never had a chance to look back through internet archives, I would highly recommend you do.  It’s a fascinating look into the history of digital design and it’s interesting to look at the various trends that occur across time. Taking a look at some popular websites over the years, I’ve noticed a fewRead more

How to Engage Remote Work Teams

How to Engage Remote Work Teams

When I first joined Akendi, I had never experienced working with a remote team via Skype. I had used Skype to keep in touch with friends and family in other cities and countries, but never before for workplace meetings and conversations. Prior to Akendi, my project conversations and meetings were always face to face, butRead more