Skip the Line, Skip Some of Life
I have mostly positive feelings about skip-the-line apps and websites like Ritual, BonApp, Hangry, Starbucks, and Skip The Dishes, among others...
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The Three Steps to Time Management Success
I'm going to break a bit from my usual discussion of improving experiences to talk about a more universal topic: time management.This is...
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Are Luxury Features Always Better?
I started my morning just like any other; I woke up, did my morning routine, and had quality family bonding time discussing the topic of German...
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How to Make Your Museum Experience Stand Out
It is a fact that museums have always amused me. Since I was a little girl, I would spend hours viewing paintings, sculptures and historical...
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When a Business Case is not Enough, add the Experience Case (XC)
Just this morning I was reminded of something I'd used in past talks and I wanted to revisit the concept. The conversation I had was around our...
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The Misconception of Age & Tech Savviness
When we think of tech-savvy users, we probably imagine a younger person. This misconception is due to the incorrect belief that older users do not...
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The Big Friendly Giant of UX
You have a BIG project with lots of problems to analyse and solve. Your nerves are buzzing and you need someplace or something reassuring and...
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Creating a Space for Experience Thinkers, Part Three
Nothing gets work done like a good, solid deadline. Menial tasks tend to get left aside, and sometimes, large projects get postponed due to their...
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Design for all: Customer Experiences vs. User Experiences
Ok, we're all humans. It is a label that encompasses us all. But in experience research and design we rarely, if ever, create for or try to...
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Web Typography: Top Three Tips
Have you ever come across a website with absolutely terrible typography? Chances are you didn't stick around too long. Following some basic steps...
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The Art of Asking Questions in UX Research
Surveys, interviews, usability tests and other UX research methods are meant to elicit information to help us clearly understand a user/customer...
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Don’t let the old stop the new!
A little while ago Michelle wrote on this blog how bad usability nearly turned her to crime and I am sure she is not alone. However, good...
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It is Not Child’s Play
Last Fall, while I was in San Francisco, my friends and I made a stop in Menlo Park. We went to see an exhibition designed by teamLab, a...
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Lamenting Over Fermenting: How Brewing Kombucha Relates to UX
I've recently acquired a starter kit to brew my own kombucha, given to me by my colleague Amanda Billark. During lunch one day, Amanda gave me and...
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Is Pretty Food Good Food?
A few months ago, a colleague of mine told me Uber was going to start a delivery service: UberEats. We were excited. As soon as the app became...
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