Up in Smoke
On October 17th, 2018, cannabis was legalized in Canada, but how it is distributed varies across the country. In Ontario the only legal way to...
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How to Fail Better than Uber
Let's talk about failure. I feel that word has reached a glorified state recently that it never deserved. Google the word “failure" and you'll end...
Read moreThe Powerful Art of Experience Thinking
Art can have the same transformative power as any great technological advancement. Experience design isn't only for products and technology...
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Empower Your Users by Avoiding Language Ambiguity in Your UX Designs
Many of us have experienced ambiguity in words when we hear something like “let me put you on hold for a few minutes"‚ “He will be back in a few...
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How to Visualize Journey Maps in 7 Steps
The UX research is finished but now what? How do you effectively communicate the data? You could give a presentation, write a lengthy report, make...
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Experience Thinking: A Book to Create Connected Experiences
Recently, I finished writing a book on what teams need to know to create truly connected experiences. The customer, user, citizen, client, guest...
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5 Blogs for UX Inspiration
Let's be honest, it takes a lot time and effort to keep up to date with industry news. Content creators like Fast Company, Dezeen, Core 77...
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Critical Non-Essentials, Marginal Gains & Service Design
With the current FIFA World Cup taking place, it seems obligatory to discuss sports - and how we, like our heroes, use their training and...
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How to Use Fitts’s Law When Designing Experiences
Humans are notoriously unpredictable. Unlike gravity, electricity, or friction, they just don't seem to work the same way each time. And this is...
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Deception through Design by Design
Outside the walls of academia, there are no ethics committees, and so a designer can, either knowingly or unknowingly, create deceptive...
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The Ethics of Design: 5 Ways to Ensure You “Do No Harm”
My colleague recently wrote a blog about a new restaurant in Vancouver that is positioning itself after Pablo Escobar, the notorious Colombian...
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The Akendi UX Training Course Guide
Have a particular goal and want to know what UX training courses will help the most? While we recommend taking every course we offer through...
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What Makes the Akendi Team Tick?
Today, we're celebrating our talented team of researchers and UX designers by providing a glimpse into how they got started, and what fuels and...
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Brand Strategy: Is a Controversial Name a Good Approach?
Would you be Escobar's customer? I'm not talking about Pablo Escobar, the drug lord who trafficked drugs within and outside of Colombia...
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Why do Service Blueprinting?
The best cities, buildings, vehicles, and products are often the ones that have been thoughtfully and purposefully designed. Often, designers...
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