We talked to our users. Now what?
Congratulations! You've completed a research study, which found a bunch of recommendations for your product or service, has been presented to...
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Using the principles of experience thinking to reduce ‘no-shows’ in healthcare
It is a shocking statistic and a pure waste of precious (and stretched) resources: more than 15 million general practice appointments are missed...
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How to write a UX ITT/RFP/RFQ?
As an agency, we see a lot of requests for proposals (ITTs, RFQ, ...). The quality of these RFPs differs greatly and seems to be directly linked...
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Fact & Fiction: Tell a Story with Research Data
Have you ever been in a situation where you have a 100 slide deck to present in 60 minutes? Listen, we have all been there at some point, but I...
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Google realizes the error of its ways
In a recent post, Jeff Verkoeyen, a software designer at Google, announced that his team will no longer support the iOS's Material UI library...
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UX teams and software vendors in healthcare settings – a workshop
Last month we at Akendi got the opportunity to speak to UX colleagues working in life science settings. At the 2021 UXLS conference, organised by...
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On Compassion and Conway’s Law
Have you ever sat in a team meeting of a large website restructuring project and wondered “What are we all doing here?If so, consider the...
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Using Ecosystem Diagrams For Insight and Understanding in Experience Design
In order to redesign a product or service, you need to understand the system context in which it is being used and the opportunities for changing...
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Our UX Community: Experience Thinkers
To continue our Akendi UX course delivery, we're sharing an interview with Tedde van Gelderen, President and Founder of Akendi and Experience...
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Hiring the Right UX Professional
Hiring is always exciting but comes with a sense of trepidation. Growing your team and bringing in new perspectives and skills can be...
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The Widening Digital Divide
Hello <<FIRST_NAME>>, We here at <<CORP_NAME>> hope you are keeping well and staying safe during these unprecedented times. We are writing...
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The Sweet Spot – Participant Numbers in Qualitative UX Research
Being a UX designer I conduct a lot of qualitative research, from developing personas and journey maps to validating websites and products. There...
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Improving on “We Didn’t Ask that Question” in User Research
As a user researcher, part of the work is communicating the results of our research. And to get to that moment, we engage with users and...
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Digital inclusion and service delivery in post-covid world – workshop insights
On 30th of April, 2020, Akendi & CW successfully facilitated an online discussion on “Adjusting business service delivery to a changed world...
Read moreMaking the Urgent Case for User Research
A common ask from clients and students is for me to help them explain the reasons for conducting user research within their organization. While...
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