Using the principles of experience thinking to reduce ‘no-shows’ in healthcare
It is a shocking statistic and a pure waste of precious (and stretched) resources: more than 15 million general practice appointments are missed...
Read moreIt is a shocking statistic and a pure waste of precious (and stretched) resources: more than 15 million general practice appointments are missed...
Read moreAs an agency, we see a lot of requests for proposals (ITTs, RFQ, ...). The quality of these RFPs differs greatly and seems to be directly linked...
Read moreHave you ever been in a situation where you have a 100 slide deck to present in 60 minutes? Listen, we have all been there at some point, but I...
Read moreIn a recent tweet (see below), Jeff Verkoeyen, a software designer at Google, announced that his team will no longer support the iOS's Material...
Read moreLast month we at Akendi got the opportunity to speak to UX colleagues working in life science settings. At the 2021 UXLS conference, organised by...
Read moreHave you ever sat in a team meeting of a large website restructuring project and wondered “What are we all doing here?†If so...
Read moreIn order to redesign a product or service, you need to understand the system context in which it is being used and the opportunities for changing...
Read moreTo kick off our training in 2021, we're sharing an interview with Tedde van Gelderen, President and Founder of Akendi and Experience Thinkers...
Read moreHiring is always exciting but comes with a sense of trepidation. Growing your team and bringing in new perspectives and skills can be...
Read moreHello <<FIRST_NAME>>, We here at <<CORP_NAME>> hope you are keeping well and staying safe during these unprecedented times. We are writing...
Read moreBeing a UX designer I conduct a lot of qualitative research, from developing personas and journey maps to validating websites and products. There...
Read moreAs a user researcher, part of the work is communicating the results of our research. And to get to that moment, we engage with users and...
Read moreOn 30th of April, 2020, Akendi & CW successfully facilitated an online discussion on “Adjusting business service delivery to a changed world...
Read moreA common ask from clients and students is for me to help them explain the reasons for conducting user research within their organization. While...
Read moreIt's easy to call out bad design - there's a lot of it. But finding and appreciating examples of good design can feel challenging. We...
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