Simple Isn’t Always Better
A common requirement that I see when reviewing user requirements documents is that the system should be simple. First, stating that the system...
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Usability Testing is NOT Public Opinion Research
This week it was brought to my attention that the Canadian Government was reviewing the standing offers that pertained to Public Opinion...
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The Importance of User Expectations in Experience Design
In personality psychology, we talk about traits and states. Traits are said to be stable characteristics across situations, like being...
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Everything I know about UX I learned from The Terminator
Yup, that's right those murderous robots of cinematic lore. The terminator movies teach us some valuable lessons about technology that we'd be...
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Ready to Wear? Evaluating the user experience with Jawbone UP24
This year was proclaimed to be the year of wearable technology so I decided to give one of the more successful products a try to evaluate the...
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The Art and Science of Information Architecture
In the context of a discussion around information architecture, (IA), definitions are fairly plentiful and even synonymous terms exist, like...
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Innovation Techniques in Disguise: Hooked book review
As we know, successful product innovation is something that all product managers strive for. There are plenty of resources out there that provide...
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Design Inspiration In Everyday Objects
Design inspiration is often sought in the latest and greatest design examples floating around the web and in the slick pages of design magazines...
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The Year of the iBeacon: roundup
Our Year of the iBeacon event on the afternoon of 21 May saw a lot of 'great minds that do not think alike' come together in Cambridge, UK. It...
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Have solution, need a problem?
In a previous blog I wrote about the importance of inventing less and discovering more. This insight driven approach (discovery) is based on the...
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Solving the Right Problem: The Importance of Task Analysis
I had the pleasure of attending this years' ACM CHI conference on Human Factors. I tore myself away from the excitement at the Akendi booth (yes...
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The Importance of Experience Thinking
As an advocate of Experience Thinking, a framework that among other elements introduces the human as a stakeholder throughout the development of...
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Sorry, that wasn’t my Intention
As Canadians, we are well-known for apologizing for things even when they aren't our fault. As human beings, we are often surprised when something...
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Journey Mapping vs. Task Analysis
Journey Mapping is becoming an increasingly popular tool in the UX world. They are often used to gain a better understanding of the overall...
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Responsive Design: Designing for Multiple Devices
There is a lot of talk about responsive design, but not a lot of tactical knowledge sharing about HOW to do it. First and foremost, consider...
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