The Measurement of UX Success
"Everything should be 3-clicks away"The infamous statement that I hear far too often during a product or website redesign. It seems that...
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Why Iteration is Critical to User Centred Design
At Akendi, we firmly believe in the importance of engaging the user throughout the design process.The earlier, the betterâ€"better insight...
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When all else fails – RFTM (Reach for the Manual)
As UX professionals, we design products and experiences that are intuitive, easy to use.What happens when a product is released that isn't...
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UX of Cash: How User Friendly is it?
A recent trip abroad got me thinking a lot about money, partially how much I was spending, but mostly about the usability of the pieces of paper...
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5 Things to Consider When Conducting UX Testing on Mobile Devices
When it comes to repeatedly creating exceptional user experiences, there are few tools in the UX practitioner's toolbox as critical as usability...
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Visual Design for Mobile Banking Apps
For years I've been taking advantage of doing my personal banking online in the comfort of my own home. It was a transition that was easy to make...
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Lean UX: the what, the how, the where
"Are you 'lean'?" is what somebody asked me recently. The timing for this was pretty lousy so just after Christmas and I nearly replied with a...
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UX Insight: Measure Twice, Cut Once
I recently attended a large UX conference - lauded as one of the largest in Canada. It was an enjoyable couple of days with some well-known and...
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Elevated User Experiences
I'm sure we have all encountered new types of interactions in public and office spaces that made us react with a 'that is odd', 'I don't know...
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Mobile Payments and Tap Technology
The million dollar question that is on everyone's mind for this year is whether or not consumers are ready to cut the tether that binds us to our...
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A Primer on Gamification
With the holiday season upon us, and gift giving in the air, I couldn't help but notice the recent bombardment of video game commercials on TV...
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Stellar IA: the required inputs
If the output is to be a stellar information architecture, what are the inputs we need?Card sorting is a technique to gain insights and...
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Balancing Design: Emotion vs Structure
Though visual design is often seen as an aesthetic add-on, I assure you that there's more to it than making it look good. Visual design is often a...
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Couch Commerce
It's December and if you haven't already started your holiday shopping, you may be dreading the inevitable crowds and line-ups at your local...
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The UX of Credit: an Evolution of Trust
If you lived in a rural community at the beginning of the 20th century you probably didn't travel very much and many of the things you needed...
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