Why Your Experience Is Your Reality (And How To Make The Perfect Cup Of Coffee)
I love coffee, it fuels my day, it fuels the company, and I couldn't do business without it.Fortunately, I am not alone. Even the Brits have...
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It’s True: Users Don’t Know What They Want
Users don't know what they want; this is a fact of user research. Of course, it would be great to be able to ask users “How would you...
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Why organizations can learn about team performance from neuropsychology
The field of UX is intimately concerned with how people think, feel and act, and how to leverage those behaviours to create a better user...
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Pokémon Go: Fun but Not Augmented Reality
If you have read any of the news in the last couple days or are a millennial, then you've probably heard by now about the release of the Pokémon...
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Why Poor Customer Experiences Are Still So Common
When companies fail to invest in connecting to users, the fallout is significant. In 1998 Joseph Pine and James Gilmore published “Welcome...
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Cycle Revolution & Bicycle Design: An Inspiring Visit to the Design Museum
My husband is a bike nut. For as long as I've known him he has been an avid cyclist, and thankfully, he encouraged me to get riding a few years...
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How To Weed Your Garden Of Digital Content
When it comes to site redesign projects, we must be discriminative when choosing content. In the library sciences world (I am a librarian)...
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The Two Biggest Issues Threatening The UX Industry Today
I'm compelled to comment on two recent experiences as I see them as detrimental to the UX industry.Serious Confusion About UX...
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Project Management Through A Design Lens
You're An Experience Architect Developing Wireframes For A New Website. Where Do You Begin? First, you review the project plan and take note of...
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The Importance Of Surprise & Delight In UX Design
Is It Possible to Create a Personality for your Product Interface? While in North Vancouver visiting a client, I noticed something that's sole...
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This Complex Washing Machine Reveals How NOT to Design Icons
A case study in what happens in the absence of good UX I was waiting for the elevator one morning when joined by a man I hadn't seen before. The...
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Common Sense – Is Not That Common
Why The Line “Of Course, It's Common Sense To Design It That Way,†Is High Praise Indeed At some point in your career you will...
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How To Find The Perfect Stock Image
Searching for the right image can be tough. Here's a few strategies to help… Images are a very important part of visual design but...
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Is Black The New Blue? When To Leave Design Patterns In The Dust
Why Google's testing black search results links is so revealing Recently Google caught a bit of flack for live testing search result link...
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Why Journey Mapping is Critical, And Where To Start
I'm no cartophile, but I love maps.Part of my graduate studies was spent exploring the history of maps, how they are created and how they are...
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