Category Archives: UX Business

Do Client’s Know What They’re Approving?

Do Client’s Know What They’re Approving?

  I am currently renovating my kitchen. It’s a pre-fab kitchen from a well-known company that sells furniture and home furnishings. They sell entire kitchens and all the components in-store and online. I looked at the cabinets and components in-store first and made my selections. After that, I had two choices: ·      I can eitherRead more

Getting Stakeholder Buy-in

Getting Stakeholder Buy-in

  In the past year, I’ve been to a fair share of talks, panels, and conferences. Without a doubt, the question the audience always asks is, “How do you show the value of research to top management?” or “How do you convince management of a design decision?”.   We all know that for changes toRead more

Top 10 UX Blogs of 2017

Top 10 UX Blogs of 2017

  To celebrate the new year we’ve rounded up our top 10 most read blogs of 2017:   The Art of Asking Questions: The quality of the information relies entirely on the quality of the questions we ask.  This article explains the fundamentals of using open and closed questions to elicit quality information necessary in UXRead more

The Importance of Experience Thinking

The Importance of Experience Thinking

As an advocate of Experience Thinking, a framework that among other elements introduces the human as a stakeholder throughout the development of a product or service, I am often engaged in conversation around what is exactly Experience Thinking and why is it important that teams adopt an experience-centric approach. As this is a conversation I’ve hadRead more