Service Blueprinting

By Hamilton Hernandez

The best cities, buildings, vehicles, and products are often the ones that have been thoughtfully and purposefully designed. Often, designers work with the community and end users to...

The best cities, buildings, vehicles, and products are often the ones that have been thoughtfully and purposefully designed. Often, designers work with the community and end users to discover, plan and prepare what will be needed at...

An Introduction to Service Design

By Leo Poll

02.10.2017

Why is it that we can understand what is happening to materials and technologies at a molecular level, but struggle to understand why someone might buy a product or service? We are complex organisms and people are difficult to...

The Importance of Experience Thinking

By Tedde van Gelderen

08.05.2014

As an advocate of Experience Thinking, a framework that among other elements introduces the human as a stakeholder throughout the development of a product or service, I am often engaged in conversation around what is exactly Experience...

Toronto, CAN Ottawa, CAN London, UK Cambridge, UK

Akendi is an Experience Thinking™ innovation firm in digital user experiences. We are Service Design & User Experience specialists consulting for companies and organizations. Located in Toronto and Ottawa, Canada as well as London and Cambridge, UK.