You can only Design ½ of what goes into an Experience
By Scott Plewes
02.20.2023
Understandably, we talk about being user experience designers. However, in the end, we don’t design an experience. That’s something the user has...
Read moreYou need more than a good product to be successful. Looking at the entire service experience is critical to ensure your audience keeps coming back for more. Our collection of Service Design blogs explores basic concepts and creation methods as well as the benefits they can bring to your organization.
By Scott Plewes
02.20.2023
Understandably, we talk about being user experience designers. However, in the end, we don’t design an experience. That’s something the user has...
Read moreBy Scott Plewes
02.13.2023
One of the hardest things about service design is creating continuity in the user experience. That continuity, in part, comes from organizations...
Read moreBy Siobhan Kennedy
02.10.2021
To kick off our training in 2021, we’re sharing an interview with Tedde van Gelderen, President and Founder of Akendi and Experience Thinkers...
Read moreBy Philip Watson
07.02.2020
Hello <<FIRST_NAME>>, We here at <<CORP_NAME>> hope you are keeping well and staying safe during these unprecedented times. We are writing...
Read moreBy Hamilton Hernandez
08.30.2018
Many of us have experienced ambiguity in words when we hear something like “let me put you on hold for a few minutes”, “He will be back in a few...
Read moreBy Geoff McCormick
07.11.2018
With the current FIFA World Cup taking place, it seems obligatory to discuss sports — and how we, like our heroes, use their training and...
Read moreBy Hamilton Hernandez
04.19.2018
The best cities, buildings, vehicles, and products are often the ones that have been thoughtfully and purposefully designed. Often, designers work...
Read moreBy Leo Poll
10.02.2017
Why is it that we can understand what is happening to materials and technologies at a molecular level, but struggle to understand why someone...
Read moreBy Shaun Illingworth
07.14.2016
When companies fail to invest in connecting to users, the fallout is significant. In 1998 Joseph Pine and James Gilmore published “Welcome to the...
Read moreBy Dan Iaboni
06.07.2016
I’m no cartophile, but I love maps. Part of my graduate studies was spent exploring the history of maps, how they are created and how they are...
Read moreBy Cindy Beggs
05.01.2014
As Canadians, we are well-known for apologizing for things even when they aren’t our fault. As human beings, we are often surprised when something...
Read moreBy Tedde van Gelderen
01.30.2014
We recently completed an journey (or experience) mapping activity as part of a recent project. It was done to help capture the company’s internal...
Read moreAbout Akendi
Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.