‘I feel as though I’m cheating…’
By Lisa Min
11.26.2015
A client once said this to me after watching his very first focus group session. The concept of getting answers to questions from real potential...
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Research
Research is the backbone of good design. A thorough understanding of people’s needs is required to make things easier, faster, and more enjoyable. Our collection of Research blogs covers a range of research methods and the necessary insights to integrate them into your practice.
What happened to the R?
By Dan Auns
11.03.2015
Bringing a product to life has never been easier. "Products" of course can be websites, apps, things, whatever it is you desire can quickly be...
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Investing in UX Research: Increasing the Quality of Requirements
By Tedde van Gelderen
10.08.2015
In my UX consulting life I go through many, sometimes brief, cycles of meeting a potential new client, talk about what their pain points are, what...
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3 Books Every User Researcher Should Read
By Lisa Min
08.25.2015
Before the beginning of every summer, I like to research and choose my summer reading list. I try to balance my list with fiction and non-fiction...
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Seeing is not always believing.
By Leo Poll
08.13.2015
We have 5 senses (some people claim they have six) and you cannot trust any of them. Cognitive psychologists studying exteroception try to make...
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How to Avoid Disaster and Save Lives
By Michelle Brown
07.30.2015
On April 26, 1986 a sudden explosion lit up the night at a local power plant. The operators were ill equipped and unprepared for the situation...
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Akendi Goes to the Movies – James Bond
By Dan Iaboni
05.07.2015
As we gear up for summer blockbusters, I thought it would be fun to take a look at how usability and user testing is represented in the fictional...
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How to not sabotage your own card sort: Tips for success
By Monica Zaczynski
05.06.2015
Card sorting is a great method of exploring and understanding how users organize and label content. In our post on Card Sorting, we provided the...
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The Case for Usability Testing
By Cindy Beggs
04.15.2015
Every year we do lots of usability testing on products that are in various states of design and/or development. Many are already in market, and in...
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When all else fails – RFTM (Reach for the Manual)
By Jen Hennings
02.26.2015
As UX professionals, we design products and experiences that are intuitive, easy to use. What happens when a product is released that isn’t...
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5 Things to Consider When Conducting Usability Testing on Mobile Devices
By Patrick Noonan
02.10.2015
When it comes to repeatedly creating exceptional user experiences, there are few tools in the UX practitioner’s toolbox as critical as usability...
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UX Insight: Measure Twice, Cut Once
By Shaun Illingworth
01.15.2015
I recently attended a large UX conference – lauded as one of the largest in Canada. It was an enjoyable couple of days with some well-known and...
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Stellar IA: the required inputs
By Cindy Beggs
12.18.2014
If the output is to be a stellar information architecture, what are the inputs we need? Card sorting is a technique to gain insights and...
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Tracking Customer Experience: Reward cards and other schemas
By Janet Bewell
11.06.2014
Who doesn’t love a good reward card? Discounts or money back on products, which I am going to buy regardless, seem good to me. Sure, I know it is...
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Usability Testing for Medical Systems: It’s not that complicated
By Dan Iaboni
10.30.2014
My introduction to the world of human factors and usability testing was through a book entitled, “Set Phasers on Stun: and other true stories of...
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