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Project Management

Getting Stakeholder Buy-in

By Foong Ling Chen

In the past year, I’ve been to a fair share of talks, panels, and conferences. Without a doubt, the question the audience always asks is, “How do you show the value of research to...

In the past year, I’ve been to a fair share of talks, panels, and conferences. Without a doubt, the question the audience always asks is, “How do you show the value of research to top management?” or “How do you convince management...

Beware of UX Charlatans

By Michelle Brown

14.09.2017

The television faith healers of the digital era. The Rise of the Charlatans A lot of companies are becoming more familiar with the terms “UX”, “User Experience”, and “Usability”, and this is great! There’s a growing community of...

Collaboration is a team sport

By Yvonne Shek

01.12.2016

If there is one topic that stands out in my mind in the last few months, it would be the topic of collaboration. We have been asked to help others collaborate and we ourselves also desire greater collaboration in our work. Why is...

How to Create a Space for Design Thinkers, Part II

By Maya Levin

20.09.2016

In my last blog post, I talked about creating an interior space through the lens of User Experience Design (UXD). This perspective introduced the concepts of budget, circulation, and communication that would affect Akendi Ottawa’s...

Menus, Navigation, Pages, Content Structure: Which one of these things doesn’t “belong”?

By Cindy Beggs

25.08.2016

I think information architecture, (IA), is a fascinating topic and an IA is a very fulfilling thing to construct. So why is it that, during the design process, so many conversations about IA quickly turn into conversations about menus...

Four Different UX Client Types: Recognize Them?

By Tedde van Gelderen

04.08.2016

I’m going to talk about our clients; the clients who pay for our work, for whom we love to go out of our way to make happy. I’d like to talk about how these clients behave towards us before, during and after our work is complete and...

It’s True: Users Don’t Know What They Want

By Lisa Min

26.07.2016

Users don’t know what they want; this is a fact of user research. Of course, it would be great to be able to ask users “How would you design this?” or “Where would you place this call to action?” or “What do you want to see in this...

Project Management Through A Design Lens

By Jessica Ringel

28.06.2016

You’re An Experience Architect Developing Wireframes For A New Website. Where Do You Begin? First, you review the project plan and take note of some key scope points: 30 wireframes Three rounds of revisions Visual design...

Project Management as Project Leadership

By Jessica Ringel

29.03.2016

If you had to think about the best leader that you’ve ever known, what are some of the traits that you would use to describe them? Some top-of-mind characteristics...

The Ludicrously Missed Opportunities

By Tedde van Gelderen

23.02.2016

Working in UX has taught me one thing: Never underestimate a user’s will to take shortcuts then question why something doesn’t work. So, what makes sense and how can we avoid this? It makes sense to talk to and, most importantly...

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Akendi is an Experience Thinking™ innovation firm in digital user experiences. We are Service Design & User Experience specialists consulting for companies and organizations. Located in Toronto and Ottawa, Canada as well as London and Cambridge, UK.