Designing for Most People, Most of the Time
This post is somewhat different from my other posts. It's a conversation I've had with design teams quite a few times over the years, this last...
Read moreNew products and novel design approaches have the potential to revolutionize the market, but they also have the potential to be a complete flop. Our collection of Innovation blogs explores new technologies and breakthrough devices as well as strategies for organizations to innovate their products, methods and ideas.

This post is somewhat different from my other posts. It's a conversation I've had with design teams quite a few times over the years, this last...
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In order to redesign a product or service, you need to understand the system context in which it is being used and the opportunities for changing...
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To continue our Akendi UX course delivery, we're sharing an interview with Tedde van Gelderen, President and Founder of Akendi and Experience...
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Hello <<FIRST_NAME>>, We here at <<CORP_NAME>> hope you are keeping well and staying safe during these unprecedented times. We are writing...
Read moreA common ask from clients and students is for me to help them explain the reasons for conducting user research within their organization. While...
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Some insurance companies are trying to rewrite the insurance experience, but how well do they deliver on their promises? In part one we...
Read moreThe art of mixology and UX design have a lot in common. Both balance art and science to create a pleasing experience. A mixologist combines...
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The insurance experience. It's not something that gets people excited. Not much has changed in the last several years and many customers view...
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With more and more small businesses and independent e-commerce vendors popping up there is a greater need for design, but not everyone can afford...
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On October 17th, 2018, cannabis was legalized in Canada, but how it is distributed varies across the country. In Ontario the only legal way to...
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The UX research is finished but now what? How do you effectively communicate the data? You could give a presentation, write a lengthy report, make...
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Recently, I finished writing a book on what teams need to know to create truly connected experiences. The customer, user, citizen, client, guest...
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The best cities, buildings, vehicles, and products are often the ones that have been thoughtfully and purposefully designed. Often, designers...
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I am currently renovating my kitchen. It's a pre-fab kitchen from a well-known company that sells furniture and home furnishings. They sell entire...
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Why is it that we can understand what is happening to materials and technologies at a molecular level, but struggle to understand why someone...
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