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Innovation

New products and novel design approaches have the potential to revolutionize the market, but they also have the potential to be a complete flop. Our collection of Innovation blogs explores new technologies and breakthrough devices as well as strategies for organizations to innovate their products, methods and ideas.

Up in Smoke

By Dan Iaboni

On October 17th, 2018, cannabis was legalized in Canada, but how it is distributed varies across the country. In Ontario the only legal way to...

General

How to Visualize Journey Maps in 7 Steps

By Amanda Billark

The UX research is finished but now what? How do you effectively communicate the data? You could give a presentation, write a lengthy report, make...

Design

Experience Thinking: A Book to Create Connected Experiences

By Tedde van Gelderen

In 2017, I finished writing a book on what teams need to know to create truly connected experiences. The customer, user, citizen, client, guest...

Innovation

Service Blueprinting

By Hamilton Hernandez

The best cities, buildings, vehicles, and products are often the ones that have been thoughtfully and purposefully designed. Often, designers work...

Design

Do Client’s Know What They’re Approving?

By Yvonne Shek

I am currently renovating my kitchen. It's a pre-fab kitchen from a well-known company that sells furniture and home furnishings. They sell entire...

Innovation

An Introduction to Service Design

By Leo Poll

Why is it that we can understand what is happening to materials and technologies at a molecular level, but struggle to understand why someone...

Design

When a Business Case is not Enough, add the Experience Case (XC)

By Tedde van Gelderen

Just this morning I was reminded of something I'd used in past talks and I wanted to revisit the concept. The conversation I had was around our...

Innovation

Don’t let the old stop the new!

By Leo Poll

A little while ago Michelle wrote on this blog how bad usability nearly turned her to crime and I am sure she is not alone. However, good...

General

Innovation? Fast follow that Uber taxi instead!

By Leo Poll

It has finally happened. Uber made it to Cambridge. Some, like myself, were looking forward to this. Others like Cambridge's taxi firms, cannot...

General

UX of Branding: How a User Focused Approach Can Benefit Your Brand

By Athena Herrmann

Brand design and UX are often seen as distinct processes. In many companies, product teams handle a product's user experience while the marketing...

Design

Interactive experience: The new TV paradigm

By Dominira Saul

For those of us that aren't completely cynical about the Olympic movement, the Olympic games in Rio represented a celebration of the best athletes...

Innovation

How Combining UX With Interior Design Creates Smart Work Spaces

By Maya Levin

What comes to mind when you hear or see the term Ã¢â‚¬Å“UXÃ¢â‚¬Â (User Experience)? How about Ã¢â‚¬Å“Who is a user and what experience are we...

Innovation

Why Journey Mapping is Critical, And Where To Start

By Dan Iaboni

I'm no cartophile, but I love maps. Part of my graduate studies was spent exploring the history of maps, how they are created and how they are...

Design

Journey Mapping My Commute to Work

By Amanda Billark

An Authentically Torontonian Example of Journey Mapping Last week, I participated in 'Experience Mapping', a course offered in Akendi's UX...

Innovation

The Ludicrously Missed Opportunities

By Tedde van Gelderen

Working in UX has taught me one thing: Never underestimate a user's will to take shortcuts, then question why something doesn't work.Ã‚Â What...

Design

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