Category Archives: General UX

The UX of IoT Devices

The UX of IoT Devices

If you’ve survived the gift-giving frenzy of the recent holiday season, then perhaps you gave or received a connected device. Whether it was a smartwatch, an activity tracker, a home appliance, or some other bit of technology, you may be part of the growing user base for consumer IoT devices. These products are intended forRead more

Do Client’s Know What They’re Approving?

Do Client’s Know What They’re Approving?

  I am currently renovating my kitchen. It’s a pre-fab kitchen from a well-known company that sells furniture and home furnishings. They sell entire kitchens and all the components in-store and online. I looked at the cabinets and components in-store first and made my selections. After that, I had two choices: ·      I can eitherRead more

Getting Stakeholder Buy-in

Getting Stakeholder Buy-in

  In the past year, I’ve been to a fair share of talks, panels, and conferences. Without a doubt, the question the audience always asks is, “How do you show the value of research to top management?” or “How do you convince management of a design decision?”.   We all know that for changes toRead more

Hawaiian Missile Crisis: A Result From Design Error Not Human Error

Hawaiian Missile Crisis: A Result From Design Error Not Human Error

After 40 panic-inducing minutes on Saturday, January 13th, when residents of Hawaii believed that missiles were on the way, the message that the alert was a false alarm was finally broadcasted and life returned to its normal pace.  In the moments that followed, government officials were quick to blame “human error” for the false alarm. Read more

Top 10 UX Blogs of 2017

Top 10 UX Blogs of 2017

  To celebrate the new year we’ve rounded up our top 10 most read blogs of 2017:   The Art of Asking Questions: The quality of the information relies entirely on the quality of the questions we ask.  This article explains the fundamentals of using open and closed questions to elicit quality information necessary in UXRead more

UX Researchers are worth their weight in gold!

UX Researchers are worth their weight in gold!

Does your company have an experience researcher? The answer is probably no but if you had one then she or he would be worth their weight in gold. Employing a good experience researcher will have massive effect on your future revenues. Your sales team will take the credit but their success heavily depends on theRead more

The secret to ‘Wow’ users through interaction design

The secret to ‘Wow’ users through interaction design

Interaction design is the phase almost all UX professionals enjoy the most, as this is where they finally get to create that experience that will blow users away – Something that will make people say; ‘Wow that works so well, why didn’t they think of this before ?’. Imagine the sense of satisfaction when yourRead more

Interactive Prototyping with OmniGraffle

Interactive Prototyping with OmniGraffle

I recently completed a project where I had to prototype with a high level of interaction on OmniGraffle. While going through this process, I learned a few tricks which I thought I could share. Plan your Project This point may seem a bit obvious, but it is the most important. Before starting on your wireframesRead more

5 User Experience Research Tips You Can’t Afford To Ignore

5 User Experience Research Tips You Can’t Afford To Ignore

There was a great post in my Linkedin feed recently by Luke Wroblewski of Google, with some simple and powerful stats. It’s a great post with bare facts on mobile phone usage. 2,600 interactions, just 6 ‘phone unlocks’ per hour and 14 hours of ‘awakeness’ just demonstrate how heavily mobile phones feature in our dailyRead more

Why Is Usability Testing Important?

Why Is Usability Testing Important?

Usability Testing is an essential aspect of any user-centred approach that puts the user at the centre of the development process. Adopting this approach advocates that the user should be foremost in any design and development decision. So, can you afford not to test your product and services with end-users? Technical development takes up mostRead more

The Toronto Police Car Design Dilemma

The Toronto Police Car Design Dilemma

It’s never as simple as just changing the colour.   A little while back there was a bit of controversy over the decision by the Toronto police to change the design of the police cars.  The police chief wanted the fleet to look more “modern and sleek”. So the colours were changed from white withRead more

UX thinking = a remarkable experience

UX thinking = a remarkable experience

I remember a phone call I received when I still worked for Philips Research from somebody who lived close to the labs. This gentleman owned a Philips Television that had stopped working. He must have thought: “Luckily I live close to Philips, I’ll give them a call and they will fix it”. He called andRead more

Beware of UX Charlatans

Beware of UX Charlatans

The television faith healers of the digital era. The Rise of the Charlatans A lot of companies are becoming more familiar with the terms “UX”, “User Experience”, and “Usability”, and this is great! There’s a growing community of people who are beginning to see this as an essential part of the design process. However, asRead more

Everyone is talking UX

Everyone is talking UX

  And if they are not then they should! Why? Because the creation and/or delivery of a customer/user experience is team work. Just think of all the skills that are involved to develop an experience that fits your end-user as a glove. Just to name a few: business analysis, coding, user research, market analysis, graphicRead more

Ontario Medical Association Responsive Web Redesign

Ontario Medical Association Responsive Web Redesign

      1. Background/Brief OMA (Ontario Medical Association) works for medical professionals across Ontario representing their political, clinical and economic interests. Advocating for the wellbeing and success of its members is part of their core business. The project was initiated by OMA to refresh their website, improve member impressions of the Association and improveRead more

Skip the line, skip some of life

Skip the line, skip some of life

I have mostly positive feelings about skip-the-line apps and websites like Ritual, BonApp, Hangry, Starbucks, and Skip The Dishes, among others. But I have started noticing changes in my daily routine that I am afraid might be reshaping, not necessarily or absolutely for the better. Let me explain. How these apps work Skip-the-line apps allowRead more

The Three Steps to Time Management Success

The Three Steps to Time Management Success

I’m going to break a bit from my usual discussion of improving experiences to talk about a more universal topic: time management. This is essentially a basic human life skill. Despite that, a lot of people struggle with it. Fortunately, successful time management only involves three steps: Know how you work Know what the workRead more

Are Luxury Features Always Better?

Are Luxury Features Always Better?

I started my morning just like any other; I woke up, did my morning routine, and had quality family bonding time discussing the topic of German luxury cars at the breakfast table. As my family was swooning over the styling and engineering of German automobiles, I couldn’t help but think of how incredibly annoying ourRead more

How to Make Your Museum Exhibit Stand Out

How to Make Your Museum Exhibit Stand Out

  It is a fact that museums have always amused me. Since I was a little girl, I would spend hours viewing paintings, sculptures and historical artefacts with my family and friends. In some cases, the art pieces viewed would create an indelible mark in my memory, such as the painting Pink and Blue, fromRead more

When a Business Case is not Enough, add the Experience Case (XC)

When a Business Case is not Enough, add the Experience Case (XC)

Just this morning I was reminded of something I’d used in past talks and I wanted to revisit the concept. The conversation I had was around our Experience Thinking process that we apply at Akendi. We talked about things like why you do certain phases like Strategy and Innovation and when. We then turned toRead more