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Experience Mapping

Understanding your customers’ and users’ journeys is the first step to making the improvements they are asking for. Our collection of Experience Mapping blogs explores the basics of what these maps are, the value they offer and what you should consider when making one.




About Akendi

Akendi is a human experience design firm, leveraging equal parts experience research and creative design excellence. We provide strategic insights and analysis about customer and user behaviour and combine this knowledge with inspired design. The results enable organizations to improve effectiveness, engage users and provide remarkable customer experiences to their audiences.