Why Poor Customer Experiences Are Still So Common
When companies fail to invest in connecting to users, the fallout is significant. In 1998 Joseph Pine and James Gilmore published “Welcome...
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Shaun Illingworth
Akendi Alumnus
Akendi Alumnus
When companies fail to invest in connecting to users, the fallout is significant. In 1998 Joseph Pine and James Gilmore published “Welcome...
Read more
Being a “UX consultant†is a big deal these days. More and more, companies are (finally, sigh!) looking to improve their customer...
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I recently attended a large UX conference - lauded as one of the largest in Canada. It was an enjoyable couple of days with some well-known and...
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Recently, I enjoyed a fantastic vacation in the tropics with my family. The travel was long, with three connections and over twelve hours in...
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