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About Us

We are an end-to-end user experience & service design firm

We know that meaningful experiences are the result of intentionally-directed efforts in user-centred innovation, strategy, research, testing and design. It’s what we do.

Akendi leverages equal parts service & user experience expertise with creative design excellence. We uncover deep insights about user behaviour, combine this knowledge with inspired creative design, and pragmatically architect the experience to meet your organizational goals.

The results are intentional product and service experiences that enable organizations to increase uptake, engage users, and improve their effectiveness.

Experience Thinking™ Approach

We answer the most critical questions about your product: Is it usable? Is it useful? Is it engaging? Our unique Experience Thinking™ approach elevates your product development process by recognizing users and stakeholders as meaningful contributors to the design cycle. The result: powerful insights and creative, evidence-based design solutions that meet real user and customer needs.

Where we are

We believe in community and collaboration. With offices in Canada (Toronto & Ottawa) and the United Kingdom (London, Cambridge), Akendi leadership and team works with you locally or globally to create the experience you intend for your clients, customers and users.

Giving Back

We believe in investing in the community. Every year we give something back to the community by committing to a few select pro-bono engagements or sponsorships. If you are a not-for-profit organisation seeking assistance in event sponsorship or website/collateral design, please send your inquiry to contact@akendi.com. (Not to disappoint, but we can only do a few of these each year)

To see our UX events, visit our Events section.

To see our UX presentations, visit our Videos & Talks section.

For media enquiries information visit our media section.

Our Expertise

With a wide spectrum of qualifications and a unique depth of knowledge in UX, we are uniquely qualified to collaborate or lead a variety of projects wherever you are in the development process. Our clients have benefitted from our credentials in:

  • Cognitive Psychology
  • Computer Science
  • Human-Computer Interaction
  • Library & Information Science
  • Graphic Design
  • Product Design
  • Systems Engineering

Our Affiliations

Akendi™ is a proud member of UXPA, the global body for usability professionals as well as UXPA UK, the UK Chapter of UXPA. RGD, the Association of Registered Graphic Designers, SLA, the Special Libraries Association, Cambridge Wireless, a leading and vibrant wireless community, Cambridge Network and ACM SIGCHI, the Special Interest Group of Computer Human Interaction.

uxpa

rgd

sla

sigchi

Cambridge Wireless

Cambridge Network

Shaun Illingworth
Vice President

What experience are you creating?

Discuss your latest initiative with us.

Shaun Illingworth
Vice President
contact@akendi.com

WE HAVE SUCCESSFULLY COMPLETED OVER
360
UX Projects
for over
143 Clients
View Our Portfolio

What we do

We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.

Industry Expertise

A balance of business experience, scientific research and user experience design creative makes Akendi a UX industry leader.

Our Work

We‘ve worked
with over
143
clients

and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.

What we do

We create intentional product and service experiences that enable organisations to increase market uptake, engage users, and improve the experience.

Industry Expertise

A balance of business experience, scientific research and UX design creative makes Akendi a UX industry leader.

Our Work

Partners in Experience Creation
Successful UX design leverages the power of participatory user and customer research in a real-world context. The result is the creation of innovative products and services that people need, use and cherish.

We‘ve worked
with over
143
clients
and have
completed over360projects

Global Reach

Work with us globally
We work with clients from around the world.