UX Whitepapers

Browse this list of our usability research white papers:

Total Experience Lifecycle Strategies [pdf] - key strategies for each type of experience.

User Personas Explained [pdf] - learn why personas are a critical part of the design process.

Managing User Involvement [pdf] - create a balanced process where user input is used at the right time, in the right amounts.

Case Studies

Canadian Digestive Health Foundation (pdf) - User Experience Design
Canadian Internet Registration Authority (pdf) - User Experience Design
Coreworx (pdf) - User Experience Design
N-able (pdf) - Usability Testing
Te Aro (pdf) - Product Packaging Design
Track Assets (pdf) - Usability Review

Videos & Talks

Answers to some frequently asked questions, watch them here.

Our Experience Thinking Services

Experience Strategy

Web Strategy (pdf)

Customer / User Experience Research

Focus Group (pdf)
Personas (pdf)
Usage Scenarios (pdf)
Field Research (pdf)
Experience Mapping (pdf)

Customer / User Experience Design

Corporate Identity Design (pdf)
Mobile UX Design (pdf)
Information Architecture
(pdf)
GUI Design (pdf)
Signage & Wayfinding (pdf)

Customer / User Experience Testing

Usability Testing (pdf)

User Experience Training

10 day CXS Certification Program



Let's Talk!

shaunPlease email Shaun Illingworth, Managing Director at contact@akendi.com or 1.866.585.1660 x0 for questions and more information about how we help optimize your user experience design, digital product design, physical product design, or wayfinding & signage.

Akendi is a customer research, user experience architecture, product innovation & strategy firm. We are passionate about the creation of intentional experiences – whether those involve digital products, physical products, mobile, web or bricks-and-mortar interactions. We work shoulder-to-shoulder to improve the experiences you deliver.
Leading innovation consulting firm in Product Experience Innovations for companies: New York, Boston, Toronto, Ottawa, Vancouver, Calgary, Edmonton, NYC, Canada.
Contact us for more information:
t: +1.866.585.1660
e: contact@akendi.com
m: Boston, Toronto, Ottawa.