Web Portal Usability Testing
It’s one thing to know that web portal users find the customer portal or intranet difficult to navigate or use, and quite another to know exactly what needs to be done to solve the problems.
By observing on how visitors actually use the web portal, Akendi helps to diagnose weaknesses in usability and pinpoint the priority areas for web portal design improvement.
Web Portal, Intranet Usability Testing
After understanding your business goals, we will create a web portal or intranet usability test plan and protocol that the diagnosis will follow. We then recruit testers, arrange for test facilities, coordinate test sessions, and record quantitative results, qualitative results and observations.
Methods that we use include:
Structured one-on-one test sessions with web portal users (including mobile)- Observing users as they complete tasks using the web portal, customer portal or intranet
- Recording users’ interactions with the portal (keystrokes, mouse movements, eye tracking) as well as think aloud protocols
- Pre and post test questionnaires
- Usability metrics gathering
We will analyze the results to identify root causes of usability issues with the web portal, intranet. These will be provided in a comprehensive report with prioritized recommendations for usability design improvements.
Let's Talk!
Please email Shaun Illingworth, Managing Director at contact@akendi.com or 1.866.585.1660 x0 for questions and more information about how we help optimize your user experience design, digital product design, physical product design, or wayfinding & signage.
