Customer & Web Portal UX Design
Successful interactions with your organization and its employees creates an experience for your customers & users about who you are and what you stand for. Making sure that this experience is everything you want it to be means that your users need to have a positive experience from beginning to end on either your customer portal, enterprise portal or for employees: your intranet.
Akendi helps organizations align the business strategy with your audience’s behaviours through enterprise portals, intranet designs and customer portal solutions. We ensure that you deliver a useful and usable experience that reflects your organisations' product values and corporate culture.
Customer Portal, Web Portal & Intranet Design
Based on an innovative web portal design process, Akendi starts by understanding business drivers, motivations and goals of key internal stakeholders, your customers and end-users.
Capturing customer & user requirements through persona research, usage scenario, task analysis and ethnographic field research follows the initial phase.
Through our iterative user experience design process, we develop portal design concepts, iterate and validate the designs with end-user and/or customer feedback through our systematic web portal usability testing method.
The final design framework we create may include a web portal strategy, web usability testing, card sorting research, web information architecture, wireframes, visual design, prototyping, specifications and more.
Our Intranet, Customer & Web Portal Design services includes:
- Web Portal Design, Intranet Design
- Mobile UX Design
- Interaction Design
- Information Architecture
- Web Portal Strategy Consulting
Let's Talk!
Please email Shaun Illingworth, Managing Director at contact@akendi.com or 1.866.585.1660 x0 for questions and more information about how we help optimize your web portal user experience design, digital product design, physical product design, or wayfinding & signage.
