Strategic Usability Training
Understanding and applying the tools and techniques for successful UX design is one thing, introducing and integrating these techniques in your organisational culture is a crucial next step. This course provides insight and best practises from the trenches, how do you make UX design effective in your organisation?
What You Will Learn
In this course, participants will gain up-to-date knowledge and skills to:
- Apply Strategic Usability Principles and Best Practices
- Assess Organizational Maturity for Usability Activities
- Create a Enterprise Usability Framework
Hands-on exercises will be used throughout the full day session.
Strategic Usability Content Outline
- What is Usability?
- Benefits of Usability and User Centered Design
- Introduction of UCD into the organization
- Managing Usability Activities
- The Experience Lifecycle
- Integration of UCD into your design and development process
- UCD in Agile and other development processes
- Usability Maturity Models and the organization
Course duration
1 day, 9:00am – 4:30pm full day session with a one-hour lunch break.
Who should attend
We assume some knowledge of usability and user centered experience design. The course is appropriate for anyone responsible for learning more about usability, taking usability to the next level in their organization including direcors, vp, c-level execs, senior managers and other champions of usability and user experience in an organization.
Who participated in our courses
Autodesk, Microsoft, Foresters, Ecobee, Rogers, Sage, WorkSafeBC, Ontario Securities Commission, Industry Canada, Ryerson University, Human Resources & Skills Development Canada, Service Canada, Canada Post, Export Development Canada, Conference Board of Canada, and others.
Course fee
$595/person. (ask us about reduced rates for 2 or more participants from the same organization).
Email us at training@akendi.com to confirm dates.
Cancellation Policy
Training cost is per person as stated with a minimum 4 participants per course. Akendi reserves the right to cancel a scheduled training session up to 5 business days prior to the training if a minimum class size of 4 participants has not been attained. Akendi is not responsible for any travel or other costs incurred as result of a cancellation.
Cancellation fee is 15% if you cancel more than 4 weeks prior to training start date. We provide a 50% refund between 4 and 2 weeks before a course. No refunds when cancelling within 2 weeks of course start date.
Instructors
Tedde van Gelderen infuses Akendi, its services and methodology with his strong belief that user and customer experience must go beyond a singular product interface, service or content. It should become deeply rooted in an organization's business processes, design activities, people, and ultimately be reflected in their products and services.
A graduate of Radboud University, the Netherlands in Cognitive Ergonomics, Tedde has more than 19 years in experience research, usability testing and experience design in both public and private sectors.
Prior to co-founding Akendi, Tedde was a founding partner of Ardelius in 2007 and a founding partner of Maskery & Associates in 2001. He has worked for companies including Nortel Networks, KPMG Management Consulting and Philips Design.
Cindy Beggs brings a passion for understanding user needs and having those reflected in product and service excellence to Akendi. With 23 years of experience, underpinned by an honours degree in Psychology and Masters in Library Science, Cindy brings both a theoretical and practical understanding to the design and execution of user research and analysis.
Along with her expertise in library and information science, Cindy has conducted usability testing and applied the methods of user centered design to persona development, needs assessment and the articulation of business strategy and user goals.
A lifelong learner herself, Cindy has taught Akendi training courses, library programming and promotions at Seneca College, Toronto, facilitated focus groups and created training modules on electronic and web based information products.
Let's Talk!
Please email Shaun Illingworth at training@akendi.com or 1.866.585.1660 x0 for questions and more information about our User Experience Training courses & UX Certification program.
