Intro to User Experience Design
In this course we will introduce the basis concepts of User Experience Design, its history and place in a product development process and an initial introduction of the many powerful tools and techniques that make the User Experience of your product remarkable.
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Toronto February 17, 2012 |
Vancouver June 18, 2012 |
What You Will Learn
In this course, participants will acquire up-to-date knowledge and skills to:
- Know what is User Experience Research & Design
- What is the process to create remarkable experiences
- Create an effective ux research approach
- Create an effective ux design approach
- Gather the right resources to create succesful user experiences.
Hands-on introductory exercises will be used and participants will practice how to conduct customer and user experience design and research.
Course Content Outline
Introduction
- What is a user experience, what is usability?
- Overview of the process to design remarkable experiences
- Why would you apply these tools and techniques?
Business Requirements
- Overview of gathering Business success metrics, Competitive analysis, Stakeholder analysis
- Exercise: business requirements
Customer & User Requirements
- Overview of Customer personas and User personas
- Techniques to do User Requirements
- Context of Use; why and how
Experience Design & Testing
- The Experience Architecture
- three phases of User Experience Design
- Tools and Techniques for UX Design
- Usability Testing with stakeholders and users: why, how and when
- Introducing User Experience design thinking into the organisation
Summary and Akendi's top 10 best practises: 'Expectations, needs and desires, how to create a remarkable experience'
Course duration
1 day, 9:00am – 4:30pm full day session with a one-hour lunch break.
Who should attend
Anyone who is new to the Usability and User Experience field, Business analysts, market research analysts, product marketing, product managers, QA Specialists, web designers, UI designers, interaction designers, user experience designers, product designers.
Who participated in our courses
Autodesk, Microsoft, Foresters, Ecobee, Rogers, Sage, WorkSafeBC, Ontario Securities Commission, Industry Canada, Ryerson University, Human Resources & Skills Development Canada, Service Canada, Canada Post, Export Development Canada, Conference Board of Canada, and others.
Course fee (AD-101)
$595/person
Ask about our 20% discount for each additional participant of the same organisation.
Cancellation Policy
Training cost is per person as stated with a minimum 4 participants per course. Akendi reserves the right to cancel a scheduled training session up to 5 business days prior to the training if a minimum class size of 4 participants has not been attained. Akendi is not responsible for any travel or other costs incurred as result of a cancellation.
Cancellation fee is 15% if you cancel more than 4 weeks prior to training start date. We provide a 50% refund between 4 and 2 weeks before a course. No refunds when cancelling within 2 weeks of course start date.
Email us at training@akendi.com to register!
Instructors
Cindy Beggs brings a passion for understanding user needs and having those reflected in product and service excellence to Akendi. With 23 years of experience, underpinned by an honours degree in Psychology and Masters in Library Science, Cindy brings both a theoretical and practical understanding to the design and execution of user research and analysis.
Along with her expertise in library and information science, Cindy has conducted usability testing and applied the methods of user centered design to persona development, needs assessment and the articulation of business strategy and user goals.
A lifelong learner herself, Cindy has taught Akendi training courses, library programming and promotions at Seneca College, Toronto, facilitated focus groups and created training modules on electronic and web based information products.
Dominira Saul believes that behind every well-designed product or service there is a thorough understanding of the actual users and their needs.
Having presented many influential research and design outcomes to clients at all levels of the private and public sector Dominira is very adept at putting his belief into practice. Dom remains focused on ensuring clear transfer of design recommendations and most 
importantly, rationale to our clients. Dom is committed to working closely with clients to ensure their success.
Dominira is a fluently bilingual communicator who has lectured at the university level, and delivered many usability training courses.
Dom has an MSc. in User Interface Design from London Guildhall University, a BA in Psychology from Carleton University and over 10 years of usability research and interaction design experience in the UK and Canada.
Let's Talk!
Please email Shaun Illingworth at training@akendi.com or 1.866.585.1660 x0 for questions and more information about our User Experience Training courses & UX Certification program.
