About us

History News Clients Experience Design Process

Experience
Capabilities

Overview Business Architecture Corporate Identity & Branding Design Research Human Factors Industrial Design Information Architecture Interaction Design Service Design Spaces Design Training & Workshops Usability User Experience Design

Industries

Overview Consumer Products Health Public Service Software Engineering Telecom

How we work
Experience Research

Overview Business Analysis Card Sorting Client Research Customer Research Eye Tracking Ethnographic Research Field Research Online Survey Persona User Research Usage Scenarios

Experience Design

Overview Brand Styleguides Desktop GUI Design GUI Guidelines Information Architecture Ideation Mechanical Engineering Product Design Rich Internet Applications User Experience Guidelines Wireframes Development

Validation & Testing

Overview Brand Experience Audit Customer Experience Testing Expert Usability Evaluation Human Factors Analysis Usability Testing User Experience Testing

Contact us

Contact Akendi

How we work
/ Validation and Testing
/ Overview

About Akendi

Market success relies on the ability to turn a great business idea into a compelling experience. To make an idea work in the hands of users, customers and clients businesses must understand all of their stakeholders and user groups. This is the foundation for our experience validation and testing process.

To help you create the right experience at the right time in order to deliver the right results for your customers, Akendi has developed the The Experience Lifecycle™ - a comprehensive end-to-end experience design, validation and testing process that encompasses everything from from researching and prototyping through to testing and implementation.

 

End-to-end Experience Validation and Testing Consulting


Brand Experience Audit - Akendi works with marketing and product management to fully maximize market understanding and input to deliver on the brand value and experience for your target audiences. more >>

Customer Experience Testing – Akendi tests your products, websites and services with real customers in real situations to help ensure you validate the brand promise as well as the end-to-end experience for your customers. more >>

Expert Usability Evaluation –Akendi helps organizations to quickly understand the usability issues that users face while working with the website, service or product.  more >>

  • Experience Research

  • Experience Validation

  • Experience Testing

User and Design Research: the first stage of our process starts with user and design research. We observe, capture and analyze the experience from all stakeholder angles: the business, the end user and the customer. This allows us to inform the design with business, functional and user requirements that are based on information that goes well beyond a gut feeling.
Brand Experience Design Sketching Interaction Design
     
Experience Validation: we use our background in human factors, interactive design, brand and industrial design to validate the experience. Our techniques embed the input from stakeholders (including customers and users) to validate complete product and service experiences. End to end.
In Context Testing In-depth analysis Key Performance Indicators
     
Experience Testing: we follow an iterative design process where draft concepts and early versions of the design are tested for brand, usability and end to end experience with users, customers and clients. This process allows us to create the product or services that actually delivers to your brand promise.



Human Factors Analysis - Akendi leverages human research, human factors standards and usability research to analyze product concepts ensuring your design meets or exceeds industry standards and needs of your target audience, while minimizing capital costs. more >>

Usability Testing –Akendi helps organizations to test and validate user behavior while working with your product, website or service. Involving actual end users with realistic tasks ensures that experience design flaws are identified early, while it's still relatively inexpensive to make changes to the design. more >>


User Experience Testing –Akendi helps organizations to test the end to end user experience in order to not only identify usability issues, but put them in a strategic business context as well. more >>


Contact Us

t: +1.416.855.3367 e: business@akendi.com m: 187 King Street East, 4th floor, Toronto, Ontario, Canada.

Akendi delivers Experience Validation and Testing for companies globally: Canada, Toronto, Montreal, Vancouver, Ottawa, Calgary, Edmonton; San Francisco, San Jose, CA; Boston, MA; Chicago; London, UK; Amsterdam; New York, NY.

Validation & Testing

Latest Projects