Usability Testing

Its one thing to know that a product, service or website has usability issues, and quite another to know exactly what needs to be done to solve the problems.

By focusing on how users and customers actually interact with the product or service, Akendi helps to diagnose weaknesses in usability and pinpoint the priority areas for improvement.

How We Do It

After consultation with you to understand your business goals, we will create a usability test plan and protocol that the diagnosis will follow. We then recruit testers, arrange for test facilities, coordinate test sessions, and record both quantitative and qualitative results and observations.

Methods that we typically use include:

usability testing session

Usability test participant performs task with a website

 

We will analyze the results to identify root causes of usability issues. These will be provided in a comprehensive report with prioritized recommendations for usability design improvements.

Please contact business@akendi.com for more information about Usability Testing services.

About Us
Akendi is an informed design, usability research & product strategy firm. We are passionate about the creation of intentional product and service experiences – whether those experiences involve physical products, software products, face-to-face, web, or bricks-and-mortar interactions. We work closely with our clients to research, design, and validate all aspects of the experiences they deliver.
Leading usability testing consulting firm for companies: Toronto, Ottawa, Montreal, Vancouver, Calgary, Edmonton; Los Angeles, San Francisco, San Jose, Los Angeles, California; Boston, MA. Usability testing of wireframes for ria, SaaS, C#, .NET, Embedded software, Windows Mobile, symbian, blackberry and iphone.
Contact us for more information on usability testing:
t: +1.866.585.1660
e: business@akendi.com
Offices: Toronto, Ottawa, Vancouver, Montreal, Canada, Los Angeles, California, New York.