Understanding what barriers or challenges your product, mobile app, or web site interface present to users is the first step in optimizing usability.
Akendi’s website usability experts will conduct a rigorous evaluation of your software or hardware product, mobile app, website, rich internet application, or service to identify usability issues, prioritize the findings and recommend actionable design improvements.
Usability Evaluation Approach
In terms of usability analysis, Akendi’s usability review is the quickest method of learning about key usability issues and how to improve them from the point of view of an expert, not your users. The Akendi mission is to put people at the center of everything we do.
We start a usability review by gaining an understanding of who your users are, what they are doing and where they are doing it - users: tasks: context of use. Without this understanding, a usability review is simply one expert’s opinion of how your user interface should be improved.
Web Usability Principles
Within the context of your business and user goals, an Akendi usability expert reviews the product (web, mobile app, desktop app). This is usually conducted at our own offices. Often referred to as a heuristic evaluation or web usability expert review, Akendi’s web usability review is a systematic process of applying standard usability heuristics or well accepted best practises to your physical product, mobile app, digital product, or website. Some of the heuristics we apply in our evaluations are:
- smart defaults,
- efficiency of the user,
- explorable interfaces,
- Fitts’ Law,
- protect users’ work,
- track state and
- visible navigation.
As we conduct the review, we are documenting visually and in writing, how your product, app or website measures up against our severity rating.
Practical UX Design Recommendations
Our final usability design recommendations will be concrete and based on industry heuristics and design best practises. We will prioritize our design recommendations to help you plan and budget your path forward. If desired, we can also propose how to best implement the recommended changes, and we can provide the implementation services.
Please email Shaun Illingworth, Managing Director at email@example.com or 1.866.585.1660 x0 for questions and more information about how we help optimize your user experience design, digital product design, physical product design, or wayfinding & signage.