Usability Consulting
Users who find a product, service or website intuitive to use and able to help them achieve their goals need less support and remain loyal to your brand. In contrast, frustrated users are more likely to evaluate competitive alternatives and put strain on your support resources.
Akendi helps to ensure positive experiences for users of products and applications – from software to hardware, websites to services. Our research and expertise helps organizations to prevent frustration and increase users’ self-sufficiency. The results include lower support costs, increased customer loyalty, and greater long-term revenue as satisfied users upgrade and purchase more products and services.
How We Do It
We’ll understand your customers, your users and your business goals, then evaluate the users’ experiences with the product or service. Through an iterative process, we will develop new usability architectures to test with your customers and users.
Our final usability design will be based on your users’ feedback and actual usage habits. We will prioritize our recommendations to help you plan and budget your path forward.
Usability Analysis
Our usability consulting and analysis experience encompasses:
Please contact business@akendi.com for more information about Usability Consulting services.
