Services are intangible offerings that demand multiple interrelationships between technologies, business processes, delivery channels and touch points. More importantly, they rely on the interaction of people, including developers, service providers and most importantly, customers. To ensure that each touch point creates the desired experience starts with an understanding of the service experience and a strong service design process.

Service Experience Design

Much too often, a service or product is designed in isolation, detached from the context of where it fits in the customer and client’s overall journey, the brand, and the organization. Service experience design is a process that helps recognize the interrelationships that comprise the service experience and how to manage that experience to create positive perceptions of the service and its value to the user.

Service Experience Design

Akendi helps organizations create and manage positive, holistic service experiences through intentional design strategies. We help services-based organizations develop strategies and processes to ensure their services are delivered consistently and perceived by clients as highly valuable offerings.

Our Service Experience Creation services include:

• design all facets of a service experience

• what the client touches, sees, reads and feels in their service journey

• to create a Service Blueprint.

Service design and our service design process: Akendi follows an established service design process to create the touch points, journeys and end to end services for your organization.

Contact Us

Service Design for companies globally: Canada, Toronto, Montreal, Vancouver, Ottawa, Calgary, Edmonton; San Francisco, San Jose, CA; Boston, MA; Chicago; London, UK; Amsterdam; New York, NY.

Contact us for more information: t: +1 416 238-4214 e: business@akendi.com m: 187 King Street East, 4th floor, Toronto, Ontario, Canada