Service Design
A customer’s or client’s experience with an organization’s services can pave the way for long-term customer relationships and revenue. Your organization can increase customer loyalty through informed design of services that are efficient, innovative, and deliver value.
Akendi’s Service Design ensures that internal and external users of services are satisfied and engaged in the experience. We will work with you to design and engineer a service experience that reinforces a strong relationship with your customers.
How We Do It
Based on a proven process in which we introduce the human as a stakeholder early in the service design process, we will research and analyse all of the touchpoints that your customers have with your organization.
Through service experience mapping and field research, we begin by understanding the current customer experience and customers’ expectations of the experience. We then consider how the service can be designed to satisfy those expectations and to keep customers engaged with you.
We will design a service blueprint that maps each touchpoint and where it fits within the customer’s service journey. The blueprint may incorporate factors such as:
- Web, RIA design
- Mobile UI Design
- Environmental Design
- Information architecture & Interaction Design
- … and more
Ready to Akendi?
Please contact business@akendi.com or 1.866.585.1660 x1 for questions and more information about Service Design.
