Government services success relies on the ability to turn great initiatives into a compelling experience in your citizens. To make an idea work in the hands of citizens must understand all of their stakeholders and user groups. This is the foundation for our experience creation process.

To help you create the right experience at the right time in order to deliver the right results for your citizens, Akendi has developed the The Experience Lifecycle™ - a comprehensive experience design process that encompasses everything from from experience researching and prototyping through to experience testing and implementation.

 

Akendi has extensive industry specific experience in the health and medical sector, telecom, consumer products, software engineering, public service at federal, state/provincial and local/municipal level.

 

Government, public service Specific capabilities

Business Analysis for health, public service and software engineering – Akendi performs a requirements analysis to improve how your business conducts its functions and activities in order to reduce overall costs, provide more efficient use of resources, and better support to customers. This process considers process orientation and rethinking end-to-end activities in order to create value for customers, while removing unnecessary, non-value added work. more >>

Human Factors for public service, telecom and health – Akendi’s human factors engineers focus on how people interact with other people, tasks, machines (or computers), and the environment taking into account their limitations and capabilities to develop a framework for product evaluation. more >>



Information Architecture for public service, consumer products and health – Akendi evaluates your information architecture with real users in real situations to help ensure you gather, organize and present information in meaningful ways for your audiences. more >>

Service Design for consumer products, telecom and public service  –Akendi helps organizations to plan and execute a strategy that coordinates and integrates multifaceted, multi-channel service experiences to ensure high adoption rates. more >>

Usability for all industries – Akendi provides research and test services in all aspects of usability research and usability testing to improve customer, client, user and citizen interaction with your products and/or services. We combine powerful usability research techniques with the skills of our highly educated interaction and experience designers to help you deliver products, systems, and services that are effective, useful, learnable and most importantly - usable. more >>

User Experience Design for consumer products, telecom and public service –Akendi helps organizations to analyze requirements and iteratively create designs of the user experience of products to deliver best-in-class user experiences. more >>

Contact Us

t: +1.416.855.3367 e: business@akendi.com m: 187 King Street East, 4th floor, Toronto, Ontario, Canada.

Akendi delivers industry specific Experience Design for companies globally: Canada, Toronto, Montreal, Vancouver, Ottawa, Calgary, Edmonton; San Francisco, San Jose, CA; Boston, MA; Chicago; London, UK; Amsterdam; New York, NY.