test the customer experience of your new or updated products

Customer Experience Testing Services

Customer experience measurement or testing is a well established method to discover issues in the experience of a product, website or service. A customer experience issue is identified as brand value, information or functionality that is hard to find, use or learn.
In our testing, these customer experience issues can be measured by: perceived value, time to complete each task, human errors made during the test and the human reaction to any tasks in the test.

Akendi does customer experience testing on-site, remote and in our labs.

Customer Experience Testing Plan

We start by creating a customer test plan with the recruiting criteria for the intended customers, list the tasks to be used in the testing session and an outline of the resulting report.

Remote Customer Experience Testing and in-house testing

We will perform our customer testing sessions remotely as well as in neutral facilities for blind product testing or on-site in your facilities.

Contact Us

t: +1 416 855-3367 e: business@akendi.com m: 187 King Street East, 4th floor, Toronto, Ontario, Canada

customer experience measurement and testing for companies globally: Canada, Toronto, Montreal, Vancouver, Ottawa, Calgary, Edmonton; San Francisco, San Jose, CA; Boston, MA; Chicago; London, UK; Amsterdam; New York, NY.