Client experience research helps you understand the whole client experience lifecycle through research, observation and testing the right aspects of their experience.

How quickly the phone is answered, how often emails bounce back, how client data is stored, how complaints are handled – these are just a few examples of the myriad factors that contribute to the overall client experience.

Client Experience Research

Service-oriented organizations depend on the ability to consistently deliver to expectations and to meet service level promises. That requires managing a wide variety of interactions with the client, such as retail situations, client meetings, phone calls, client deliveries, and other touch points. To become a long term partner with a strong bond with its clients a product or service provider must ensure that each of these touch points is designed with the client's perspective in mind.

Client Experience Research and Design Services

With the experience research, Akendi helps your design succeed by blueprinting the client experience, creating client experiences and training to participate in the experience-creation process. We help to ensure that every interaction a client has with your products and services is a positive one.

Our Client Experience Research and Design services include:

• client personas

• client usage scenarios

• client experience lifecycle analysis

• experience design

• experience testing

Contact us

t: +1 416 855-3367 e: business@akendi.com m: 187 King Street East, 4th floor, Toronto, Ontario, Canada

Client Research and Design Consulting for companies globally: Toronto, Montreal, Vancouver, Ottawa, Calgary, Edmonton; San Francisco, San Jose, CA; Boston, MA; Chicago; London, UK; Amsterdam; New York, NY, Canada, Europe and the USA.