Customer Experience
A customer’s or client’s experience with an organization’s products & services can pave the way for long-term customer relationships and revenue. Your organization can increase customer loyalty through informed design of services that are efficient, innovative, and deliver value.
Akendi’s customer experience ensures that internal and external customers of services are satisfied and engaged in the experience. We will work with you to research, design and test customer experiences that reinforce a strong relationship with your customers and brand.
Customer Experience Design & Research
Based on a proven customer experience creation process in which we introduce the customer as a stakeholder early in the experience design process, we will start to research and analyse all of the customer touchpoints that they will have with your organization.
Through customer experience mapping, customer co-design, contextual inquiries and customer research, we understand the current customer experience and customers’ expectations of that experience. We then prototype how the service can be designed to satisfy those expectations and to keep customers engaged with you. Through iterative service design combined with feedback from customers throughout the design process we design a customer experience that will create the desired Return on eXperience.
Let's Talk!
Please email Shaun Illingworth, Managing Director, at contact@akendi.com or 1.866.585.1660 x0 for questions and more information about how we help optimize your user experience design, digital product design, physical product design, or wayfinding & signage.
